DO NOT BOOK THIS PLACE!! Confirmation means nothing, you can arrive there and not have a room! Reservation was confirmed online and held with my credit card. Called to pay in full on the day of arrival, and they claimed no room available. They stated a customer did not check out and had extended their stay KNOWING they had a reservation booked already. INSANE!! The front desk agent had no comment, nothing to say. No solution for their poor customer service and useless online booking site. NOT MY PROBLEM. I've stayed in many hotels, wanting to extend stay and denied because the hotel was full, and had reservations for future dates. Again, NOT MY PROBLEM. I fail to understand how you can CONFIRM a reservation, and upon checkin, you have NO ROOMS?!! This was unacceptable customer service. I just retired from 29 yrs in the airline business and have NEVER experienced this situation. Its quite frustrating!! I could have gone to this hotel in the morning, anytime, all day to checkin. There should have been some disclaimer about overbookings or the possibility of NOT having a room available even WITH a confirmation...according to Hotel's policy..... I hope they improve reservation policies and STOP inconveniencing potential repeat customers!
- Official Description (provided by the hotel):
- WoodSpring Suites Denver Aurora is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Pet-friendly - see website for details. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. ... more less
- Reservation Options:
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