We are a family of four and stayed one night in July due to the good reviews on tripadvisor. Some of the reviews were accurate--some not so good. This hotel claims it is boutique like-somewhat true---white duvet comforters, bathrobes. Some say it is a "good value" for Aspen--at $276 a night, I would have expected a little more. Let me elaborate--the room we stayed in smelled musty, and the carpet was very worn, and dated. To make matters worse, when we got ready for bed, I pulled the covers back to find the previous guests hairs all over the bed. Obviously this is a housekeeping issue. I went to tell the night mananger, and he had to "find me some new sheets". I then was given the sheets-happy to change them myself. This is unacceptable and it was never addressed again with any apology. Furthermore, our "balcony view" room had indoor/outdoor disgusting carpet and had a rickety board dividing our balcony and our neighbors--the view was a parking lot. The door leading to the balcony was bearly functioning--since it came off its track. There are some obvious maintenance issues at this hotel that need to be addressed. On a more positive note, the breakfast was nice and they served starbucks coffee. There was also a free computer to use in the lobby. Additionally, our children enjoyed the swimming pool and the complimentary movies. I am not so sure we will be staying here again.
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- Also Known As:
- Aspen Mountain Hotel Aspen