We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service struggles”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Jerome, An Auberge Resort
Ranked #1 of 35 Hotels in Aspen
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 5, 2013

I was going to stay at the Hotel Jerome, but I tried it out for breakfast and the service was poor. I won't bore you with the details, but I would sum it up saying there were five significant mistakes at our table for two and it wasn't just a matter of one bad waiter. In addition, the breakfast menu was stark but the presentation was good.

Hotel Jerome is a beautiful hotel and the bar is one of the best I have ever seen, but it's as if it is staffed by college students with no experience (I have no idea if that is really the case). It lacks all polish and professionalism.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Service
Thank Doug-Annie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (726)
Traveler rating
Traveler type
Time of year
Language
  • More languages

433 - 439 of 726 reviews

Reviewed August 4, 2013

We had a fantastic 4 night stay at the Jerome. Aspen in the summer is wonderful and the Jerome definitely added to the experience. I stayed here a number of years ago and my memory served me very well. A re-model of the hotel in 2011 (?) has made it even better. The on property restaurant "Prospect" is fantastic. Our King room was large and very comfortable. Service from all the staff throughout was great. Some hints - we rented a car and it turned out not to be necessary. The hotel provides transport from the airport and much of what we wanted to do/see was easily accessible. For kids, there's a well equipped game room. The exercise room is well appointed though a bit small. Just jog the Rio Grande Trail anyway!

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gosaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2013

This was our first visit to the Jerome since the remodel, and we were concerned that the Auberge group might tarnish the vibe and service at the spot that has long been the flagship of historic hotels everywhere and an Aspen icon. They have not. The new dining and lobby areas are functional, comfortable and great. The service and staff remain as close to perfect as you are likely to encounter at any expensive, five star property anywhere in the world. Our room was stylish, comfortable and beautifully redecorated (we faced north, and it was quiet even in the Aspen madness). The best things (other than the breakfast service) are that they did not screw-up the pool area or the J Bar. Every person or company that thinks they want to run an historic propery should be required to do an apprenticeship at the Jerome.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dela520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

I was at a conference for 50 women over this past week-end and can honestly say from an experience point of view it was perfect. The staff were on the ball but not in your face. The facilities were great.
The rooms were spacious and comfortable, mini bar well stocked and most items complimentary.

Of course aspen is beautiful with amazing shopping, farmers markets on Saturday and the summer art fair was on.
All of this on the doorstep of the Jerome. Efficient airport transfers as well.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

The hotel Jerome is very well situated in the very center of town, yet it was quiet and we felt papmpered. It is upscale, newly remodeled with classic, yet whimsical furniture (carved wood, skin seats on chairs). Turn down service is nice, all staff is very eager to make your stay a pleasure. The pool is warm and clean, though small, and always attended by friendly staff. Pick up and delivery is free, as are the snacks and drinks provided in the room (all but the "Fred" water). Each room also has a convenient IPad for guest's use in communicating with staff, and many electronic connections.
A big plus is the tonic water at the registration desk and the Yerba tea in the fridge (to combat altitude sickness) that I experirnced for the first time, both free.
I only wish it had free continental breakfast included.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 828JudyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2013

My husband and I stayed here for my 40th Birthday trip to Aspen, and the Hotel was absolutely stunning. The charm and character of the hotel makes you feel like you have travelled back to 1890. The staff was very attentive and helpful with making local arrangements. The hotel is in walking distance of everything. The room was a little dark for my taste, but since we were outside so much it was not a bother. We would definetly stay here again!

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MLDorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

The Jerome's recent full renovations are beautiful, and THANK GOODNESS they kept the old-fashioned ambiance of the "Old Jerome". We were worried that it would turn into yet another luxury hotel such that once you walked in the door, there was no hint of even what city (or country) you were visiting. (We've had that experience in some international travel, when we felt like instead of London, for example, we could have been in Chicago. In those cases, we left and found a hotel where we felt like we were actually in the city we were visiting.)

The beds and bed linens are still among the most comfortable anywhere.
The food in the restaurant was excellent (much better than in years past), and they have an extensive and impressive wine list, at all prices.

The blue custom carpet in the main lobby is just stunning, and captures both the western feel and super luxe. Extra touches like this do matter.

And the AC was much easier to control, and it was a good thing, as the weather was very hot.

As usual, the hotel was very obliging in driving us around town as needed, or picking us up. Ordinarily, we'd walk, given the very walkable size of Aspen, but one of us has some difficulty with the altitude, although less so this visit - a nice surprise.

We've already made plans to return for our 5th stay next year.

On a relatively minor (petty?) note, the bathroom amenities were a bit sparse, not like previous visits, and they weren't fully refreshed/replaced when housekeeping was straightening up or cleaning.

The Jerome remains a favorite!

Room Tip: Ask for a room with a view of the mountains (either direction), rather than an interior view. This...
See more room tips
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 2PhDs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Aspen hotels
0.3 mi away
The St. Regis Aspen Resort
0.2 mi away
The Limelight Hotel
0.5 mi away
The Gant
The Gant
#3 of 35 in Aspen
972 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Aspen Meadows Resort
0.2 mi away
Hotel Aspen
Hotel Aspen
#10 of 35 in Aspen
526 reviews
0.3 mi away
Hyatt Residence Club Grand Aspen
Show Prices
Show Prices
Show Prices

Been to Hotel Jerome, An Auberge Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Jerome, An Auberge Resort

Address: 330 E Main St, Aspen, CO 81611-1930
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Aspen
#1 Luxury Hotel in Aspen
#2 Business Hotel in Aspen
#3 Green Hotel in Aspen
#4 Family Hotel in Aspen
#5 Romantic Hotel in Aspen
Price Range: $581 - $1,821 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jerome, An Auberge Resort 4.5*
Number of rooms: 93
Official Description (provided by the hotel):
The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Travelocity, Priceline, Hotwire, HotelQuickly and Cancelon so you can book your Hotel Jerome, An Auberge Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing