Part one, The Hotel Jerome: Amazing! I can't say enough about this property. I loved everything about it. The design is flawless, the staff are too. I felt appreciated and taken care of the whole time. All interaction with the hotel was a please except....
Part two, Gorsuch : This unfortunately is the company The Jerome has decided to partner with for ski rental. While on the surface it makes sense Gorsuch is a luxury retailer, however its customer service is better suited for a trailer park. I have had past experiences with this company in Vail and cringed when I saw that they were the Jerome partner. That said there are standouts (nice and service oriented staff) that try and make up for the general character of the company .. but in general at the end of the week you leave with a bad taste in your mouth. Worse are the staff at the ski rental in town. Especially when one is about to buy skis... at full retail... (they are even stingy at comping demo days .. really Gorsuch?), This to me says that they are money desperate, and as such they should try offering a level of customer service and programs that place them at the top of the heap, not the bottom of the barrel. I have raveled all over the world, shopped hundreds of luxury brands, and its rare that I encounter the level of sub-par interaction that I have had with Gorsuch especially here in Aspen. JEROME, beware, you've done such an outstanding job with your amazing hotel, and staff .. to allow this to tarnish all your hard work. Jerome guest... go elsewhere for you ski rentals, especially Demos .. the front desk will give you suggestions for other ski shops who will deliver your skis to the hotel for you, and you'll be better off for it.
- Official Description (provided by the hotel):
- The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more less
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- Also Known As:
- Hotel Jerome, An Auberge Aspen
- Jerome Hotel Aspen