I bought a 2-day stay through Travelocity for this Hotel back in March-April. At first it gave us a nice confirmation and a "warning" that they may be undergoing some upgrades in the hotel. Breakfast inclusive. All stated in the reservation.
When I went in this hotel's website last month it had a real nice rendering of their new common areas. Just to be on the safe side I called to check on our reservation. The gentleman on the phone only confirmed that we had a room, but to his knowledge they would not be offer any breakfast, and that in fact all common areas will be closing, from the lobby to the restaurant.
This forced me to cancel this reservation which TO MY SURPRISE generated a 10% PENALTY fee. When I questioned BOTH the hotel and Travelocity none responded. I protested this charge on both websites based on the fact that the hotel could not deliver what we had reserved, not because I wanted to.
So BUYER BEWARE of any reservations in this hotel. And while I do not doubt that when it is all finished and done it will be great, this may not be the hotel to take a family of 4 on a vacation for now. And I still expect to get my 10% back, one way or another.
- Official Description (provided by the hotel):
- The newly renovated Inn at Aspen Hotel is the only ski-in, ski-out hotel at the base of the Buttermilk Ski Resort (home of the Winter X Games). The free guest shuttle will take you to/from Aspen (2 miles away), and the Aspen airport. There's an onsite restaurant, Home Team BBQ, serving breakfast, lunch, apres ski and dinner; free wireless Internet, heated outdoor pool, hot tub, sauna, health club, and courtesy airport shuttle. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Travelocity, Hotwire, Cancelon, Cheap Tickets, HotelQuickly, TripOnline SA and getaroom.com so you can book your The Inn at Aspen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Aspen And Conference