My boyfriend and I were so delightfully surprised by the actions of one staff member. After asking for a sushi restaurant recommendation and getting the walking directions from the bellhop at the Little Nell, we started walking to the restaurant. About 5 minutes later, we were stunned to see the bellhop running without a coat in the freezing temperatures towards us. When he got to us, he apologized for forgetting to give us a $20 off coupon for the restaurant. We were so overwhelmed by his actions, we both decided to write reviews and notify his manager. It was the nicest customer care we've ever experienced.
- Official Description (provided by the hotel):
- The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apres ski, this hotel is, guests have said, "the Aspen of Aspen." ... more less
- Reservation Options:
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- Also Known As:
- The Little Nell Hotel Aspen
- Little Nell Hotel Aspen
- Little Nell Aspen