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The Little Nell
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Reviews (461)
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Reviewed June 9, 2008

Lovely room, calming ambience, staff who worked hard to make it a great stay ... BUT ... epensive, restaurant is average, free shuttle never available and expectation for tips and extra costs for parking and "resort fee" added significantly to the overall cost. Housekepeing was the best, always cheerful, helful and everything perfect, they deserve special mention. Ski concierge was helpfull, but advice on where to rent skis is biased. Suggest using Performance Ski ... just across the road and half the prce for great skiis. Would go back to Aspen, but not so sure about The Nell.

  • Stayed: January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank CBHK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2008

My wife gave these people a good review after our wedding last year based on promises they made to us to correct their failures and behaviors that absolutely destroyed our wedding and honeymoon a year ago. I am really p/o'd that they did not follow through on their promises now. Here is what happened: We had our wedding at the Little Nell on June 28 of 2007. We had borrowed handkerchiefs from a local antique store for the "something old/something borrowed" portion of the wedding. My wife kept ONE of those handkerchiefs for her wedding keepsake, and we left the room with the rest of them in the room. They were on loan from a local antique store, where the owner was gracious and kind enough to entrust us with irreplaceable, precious family heirlooms for the "something Borrowed portion of our wedding. After the wedding, we returned to the room after the wonderful reception, to begin our honeymoon. Shortly into the honeymoon, my wife noticed that the antique handkerchiefs were missing. We had not left the room since the wedding reception. The concierge came up to the room, and we insisted to search the trash at that time, because our makeup person from Aspen said that thefts had been committed in relation to other recent weddings in Aspen hotels. He denied us that opportunity, saying it would be done asap in the morning. The following day, we had no less than THREE times we had to LEAVE OUR ROOM, and were left to WANDER THE HALLS, while someone went into our room UNATTENDED and SEARCHED EVERY BELONGING for the missing handkerchiefs. IT WAS MORTIFYING. IT WAS OUR HONEYMOON AND WE WERE KICKED OUT OF OUR ROOM WHILE FIRST HOUSEKEEPING, THEN CONCIERGE, THEN SEcURITY RIFLED THROUGH EVERY SINGLE PERSONAL POSSESSION WE HAD. We also came to realize that the extra long wedding gown bag, for which we had paid extra money, was gone, so there was NOTHING to put my wife's 9,0000 DOLLAR WEDDING GOWN into. Also, the wig stand was gone. WE HAD 3 SETS OF PEOPLE KICK US OUT OF OUR ROOM AND LEFT US TO WANDER THE HALLS ON OUR WEDDING HONEYMOON WHILE THEY SEARCHED THROUGH OUR PERSONAL POSSESSIONS, basically making us feel like[---] and SUSPECTS. Meanwhile, the "security" representative, LISA, WAS SO HORRIBLY RUDE TO US WE WANTED TO SEE HER CHOKE TO DEATH. My wife kept telling her" We wanted to be able to come back for our anniversary" and SHE THOUGHT WE MEANT WE WERE AFRAID THEY WOULD NOT LET US BACK when what WE MEANT WAS WE COULD NOT POSSIBLY COME BACK TO A PLACE THAT TREATED US SO BÅDLY. She even called us the next night while we were trying to have a honeymoon at the St Regis to tell us she did not beileve our story, and she actually SAID THAT our photographer probably STOLE the handkerchiefs. We had to do our own investigation and have the wedding coordinator call her to tell her what happened before she stopped treating us like CON ARTISTS. A few weeks later, Lisa sent us flowers and promised us a comped night for our troubles. 6 months later, I sent a fax to the hotel manager, who wrote us a letter saying that: "hopefully the comped night would make up for our troubles? because WE NEVER GOT THE COMPED NIGHT. HE NEVER REPLIED. THEY TREATED US LIKE CRIMINALS, STOLE OUR STUFF, RUINED OUR WEDDING AND HONEYMOON, AND NEVER MADE UP FOR IT. THEY ARE THIEVES ÅND CRIMINALS ÅND SHOULD NEVER BE TRUSTED WITH VALUABLES OR YOUR PRECIOUS WEDDING. WHEN WE WERE PREPARING FOR OUR WEDDING, WE FOUND OUT THEY OVERLAPPED 2 WEDDINGS THE WEEK BEFORE. THEY ARE INCOMPETENT AND RUINED OUR WEDDING MEMORIES AND WE WILL NEVER EVER FORGIVE THEM. EVER, EVER, EVER,

  • Stayed: June 2007, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
28  Thank BetterBgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2008

PROS:
1. Excellent service. The staff doesn't know how to say no.
2. Ski valet 30 feet from Ajax gondola holds your skis and buys your lift tickets. They waxed my skis overnight without me asking. Hot coffee and cookies waiting at the end of the day. They also return rentals for you at the end of your stay.
3. Gym, Hot tub and outdoor pool first rate.
4. Standard rooms are very large with balconies, 2 lounge chairs facing flat panel tv and fire place.

CONS:
1. Building is getting tired. Trim pieces falling off the elevator, fire place and windows in our room. Decorating feels old.
2. A $40 daily hotel fee is added without telling you to cover services that used to be free, like SUV limo service. The Caddilac Escalades are clean, convenient and always ready, but consider the tips also, and it's not cost effective.
3. Breakfast room service was great, but the dinner was not good.
4. Our standard room ended up over $1,250 per night all in. Due to lack of availability at Little Nell, we spent the last night of our stay at the St. Regis in a much newer large suite for the same money. Considering the excellent spa at the St. Regis and the world class service, we will probably stay there next time.

Stayed: January 2008
8  Thank markus99s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2008

just did my daughters wedding there... unbelievable all around. service top notch, food... wonderful. as must as a dining plan or a accomodation.

  • Stayed: January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank midwestrockingmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2007

We booked this hotel after we visited the Jerome previously and we were a bit unsure as Jerome has always satisfied our needs. We have heard in the past that The Nell can be a bit snooty but this was not the case. We were always left astonished whenever we requested things that were not available, because the staff always bent over backwards to sort things out. Firstly we wanted certain food after the kitchen had finished for the evening. The chef was happy to go against the menu times and cook what we wanted regardless. Then my wife had the urge for potato chips, having searched everywhere the Chef decided to make some instead and send them up to our room free of charge. The Concierge team were always helpful and concerned about my wife who had flu and even sent medicine up on a regular basis. One evening I wanted to watch the boxing on TV, however nowhere had it on in town, therefore the Concierge Troy took it upon himself to hire the match at home, tape it and bring it in for me to watch in my room. (That’ s service). The bar staff, the concierge team and bell hops were all brilliant and made us feel really welcome. All we can say is thank you for such a wonderful experience. One final thing try the burgers there they are the best

  • Stayed: December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank eprintmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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