I will preface this review by stating that I was able to stay at this hotel using Airline points, I cannot imagine paying the high average rate they command based on the service received.
I Have always heard such great things about the Little Nell, so when I had the opportunity to stay I was really looking forward to it. The property itself is beautiful, comfortable lobby, well appointed clean guest rooms set in a gorgeous location. Unfortunately a few members of their staff caused me to rate this hotel average. It's unfortunate that although they hold a prestigious Forbes Five Star rating their service does not support it.
I found the Bell, Concierge & F&B service to be quite rude. You don't stay in a hotel of this stature and expect to be ignored when entering or exiting the front doors when there are no less than 6 associates standing there. You would expect at least a welcome greeting, a good morning or good evening and a wish to have a pleasant day or a nice evening. It appears that some solid guest service refresher training is in need, although people in the hospitality industry should not need training to simply be polite!
- Official Description (provided by the hotel):
- The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apres ski, this hotel is, guests have said, "the Aspen of Aspen." ... more less
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- Also Known As:
- The Little Nell Hotel Aspen
- Little Nell Hotel Aspen
- Little Nell Aspen