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“Beautiful Hotel But Service Needs Help” 3 of 5 stars
Review of The Little Nell

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The Little Nell
5.0 of 5 Resort   |   675 East Durant Ave, Aspen, CO 81611   |  
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Ranked #2 of 36 Hotels in Aspen
Certificate of Excellence
GreenLeadersSilver level
California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beautiful Hotel But Service Needs Help”
3 of 5 stars Reviewed May 28, 2013

I will preface this review by stating that I was able to stay at this hotel using Airline points, I cannot imagine paying the high average rate they command based on the service received.

I Have always heard such great things about the Little Nell, so when I had the opportunity to stay I was really looking forward to it. The property itself is beautiful, comfortable lobby, well appointed clean guest rooms set in a gorgeous location. Unfortunately a few members of their staff caused me to rate this hotel average. It's unfortunate that although they hold a prestigious Forbes Five Star rating their service does not support it.
I found the Bell, Concierge & F&B service to be quite rude. You don't stay in a hotel of this stature and expect to be ignored when entering or exiting the front doors when there are no less than 6 associates standing there. You would expect at least a welcome greeting, a good morning or good evening and a wish to have a pleasant day or a nice evening. It appears that some solid guest service refresher training is in need, although people in the hospitality industry should not need training to simply be polite!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
3 Thank chakabea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
    301
    38
    11
    8
    5
See reviews for
70
163
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Seattle, Washington
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 28, 2013

For 7 years in a row I went to Aspen and I loved staying at the base of the Gondola. Aspen is by far the perfect skiing location, there are 3 mountains to ski so anyone from beginner to experienced can have a wonderful time here. There is free bus service so you can ride the bus to the mountain of your choice, Ajax is out the front door, buttermilk and snowmass are close and the night life an restaurants can not be beat. I love this town. It is great for families, couples, singles. Fun for all.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sunnygirl_Sharyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 11, 2013

it would be hard to describe but this place would be rated very high in my list. Expensive yes but Excellent aswel. Its a small town but provides you every luxury that you would need to be comfortably lazy.
if your a fan of skiing this is the right place to be along with your partner.Overall a very good spot if you want to plan a one time memorable occasion in your life.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Faizan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 4, 2013

We recently went on a Colorado ski adventure and stayed at the Little Nell. Rooms are amazing and the staff are professional and accommodating. Even if you do not stay there you need to eat at the Element 47 - the food was amazing - the wine even better. The ski concierge for me was the stand out. Skiing to the bottom of the mountain and being able to leave your gear basically where you take off your skis. Come back in the morning and they know your boots and get them for you as you walk in. They then escort you outside to your skis and you walk the 20 meteres to the lift line. One suggestion - be aware you do not need to go to Denver airport to get there. Whilst it is the safest airport in terms of weather - there are two others Eagle Vale and Aspen airports which can be used. Denver is a 4 hour drive each way.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CamP823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

The Little Nell continues to define what great service really should be. Staying at the little Nell is a magical combination of feeling "at home" whilst enjoying all the amenities of a five (+) star hotel. The atmosphere is friendly, non pretentious and relaxed, but the services, the food and the drinks are world class. Not only do the staff deliver on your requests, they add the unexpected and pay attention to the little things. "The Nell" is definitely one of the best hotels in the world....the location, the people, the decor are all just perfect!

Just having left we are already looking forward to our next visit!

Peter S.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 2, 2013

Service was superb, and started with the greeting at the airport. Throughout the week, the service by the staff was flawless with a quiet efficiency. Always helpful, and never "in your face". The accommodation was comfortable with all the comforts of home and then some. The proximity and easy access of the hotel to the slope, restaurants and shops was ideal. If one didn't want to walk, the complimentary hotel transportation throughout town and to Snowmass and Highlands Mountains was quickly available. I was not impress with the appearance of the "spa"....but then I didn't experience it. All in all, we were totally pampered during our stay at Little Nell and Aspen and I look forward to my return. Thank you for a lovely holiday.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jasmine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vail,CO
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 19, 2013

Went there for a quick honeymoon night and it was flawless! Rose petals on the bed, champagne, fruit...super comfy bed and beautiful fireplace. Great bathroom. Staff efficient and courteous and pleasant. Aim to please. What customer service should always be....old school.
Great restaurant and lounge area-great people watching too! Steps from gondola and the bellman/valet guys will take you anywhere. And then when you leave they give you water bottles! It's the little things!!! Thanks for a great night!!!

Room Tip: get a room with a mountain view! And fireplace!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank bskinow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Little Nell

Property: The Little Nell
Address: 675 East Durant Ave, Aspen, CO 81611
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Aspen
#2 Family Hotel in Aspen
#2 Luxury Hotel in Aspen
#3 Green Hotel in Aspen
#3 Business Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Little Nell 5*
Number of rooms: 92
Official Description (provided by the hotel):
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds -- hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to apres ski, this hotel is, guests have said, "the Aspen of Aspen." ... more   less 
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Also Known As:
The Little Nell Hotel Aspen
Little Nell Hotel Aspen
Little Nell Aspen

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