My wife and I were looking forward to celebrating our 40th anniversary in Aspen. We had a list of the amenities that were important to us and we reviewed the Innsbruck's information and pictures. The interior rooms are as seen in the photos. The pictures looked great. BUT! They don't tell the whole story. The pictures of the front of the building appears to have the mountains at your doorstep from the rear of the building. Complements to the photographer on this shot as the picture obscures the building behind that blocks this view. Also, the bedrooms are in the rear and a mere 6ft from the gravel parking lot. Yes, your bedroom window overlooks the parking lot. Plenty of noise early in the morning should await you as will undoubtedly will start your day early. From the front of the building the view from the lower level room in the center building is the fenced in pool area. This could be blocked by the people that may be standing in front of your picture window on the common walk way that runs along the front of the rooms. If you want privacy with a view, look elsewhere.
Why did we choose the Innsbruck? After reviewing the photos we called before making our reservations and spook to a representative of the inn and presented our list of requirements before hand. He assured us that they had everything we needed for a great stay. Including the private balcony. So, we made the reservations months in advance. The inn required a full payment in advance for the reservation. Upon arrival the person we spook to was no longer employed there. The private balcony was the common walkway in front of the room overlooking the very busy main street just 30ft away. The room we were promised was taken over by the condo owner for the week and we were bumped to the lower level. Needless to say we checked out immediately and asked for a refund. We were denied as the reservation was made on line. We had to go through our credit card company to get satisfaction due to the unresponsive staff and management that did not return our phone calls.
We went to another hotel in town and had a great room at a great price with a great view and a private balcony.
I did not rate the sleep quality as we did not stay long enough.
- Official Description (provided by the hotel):
- The Innsbruck Luxury Condominiums offers 17 beautifully decorated condos, with the benefit of hotel services. Furnishings include fireplaces and sofa beds. Guest rooms feature LCD televisions with premium TV channel(s). Business-friendly rooms are equipped with wireless Internet access, multi-line phones, and free local calls. Free transportation to and from the Aspen airport as well as transportation around town. Outdoor heated resistance swimming pool, hot tub and a dedicated concierge. ... more less
- Reservation Options:
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- Also Known As:
- The Innsbruck Hotel Aspen
- Innsbruck Hotel Aspen