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The Innsbruck
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Reviews (294)
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All reviewssteam showerin townshuttle serviceindependence passone bedroom suitestreet parkingthird floorpool and hot tubgrocery storedowntown aspenfireplacebluegreencouchmaintenancetimeshareskiprivacy
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Reviewed May 14, 2013

This is our first time at the Innsbruck and had I known what we were missing we would have been staying here all along. Beautiful condo! Great location...on Main Street in Aspen. Easy to walk to various restaurants and shopping. The nicest and most helpful staff I have experienced in a long time. Will definately be back.

Room Tip: We stayed in Unit 2010 - 2 bedrooms and three bathrooms. Great location - quiet.
  • Stayed: May 2013, traveled with family
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1  Thank lmullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2013

From Jemma at checking to the maintenance gentlemen who showed us how to use The TV, this place absolutely wonderful. Gorgeous clean rooms and well equipped. They even have a great BBQ/Grill outside with a fire pit. We are in seventh heaven and just had to book an extra day.

If there is another place, better situated and as classy..well I don.t think you'll find it in ASPEN!!

They even gave us recycle bags when we asked where the supermarket was...when we returned them they said, " no we like to give them to our guests..they are so handy."

Truly lovely people and magnificent accommodations.

  • Stayed: May 2013, traveled as a couple
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1  Thank Pansypicklepuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnsbruckSales, Manager at The Innsbruck, responded to this reviewResponded May 8, 2013

Dear Pansypicklepuss,

Thanks so much for your kind words! Our entire team is very happy to hear that you enjoyed our accommodations and your time in Aspen. We hope you have fun during the remainder of your travels.

All the best,

Jeff Whisler
Assistant Manager

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Reviewed May 3, 2013

Just spent a week at the Innsbruck, Aspen. Handy location. Only a couple of blocks to town centre. Friendly, helpful staff. They even organized bikes for us to explore the area. Very comfortable accommodation. Plenty of room. Great kitchen facilities had we chosen to make our own meals. Nice to have our own washer, dryer too. Whilst there was only two of us, it would be an ideal place to stay with a family. Thanks again Phil for great service.

Stayed: April 2013, traveled as a couple
1  Thank Leah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

Our stay at the Innsbruck was awesome. The staff were so accommodating, courteous and friendly. Should we ever visit Aspen again we would definitely stay here again. The rooms are well equipped, clean and very spacious. The hotel is conveinient for the cable car and for walking tours. The Innsbruck shuttle is available at anytime to cart you around town, boost! Great place, great service, great value. My husband did not like having to pay a "resort fee" as it was end of season and lots of places had already shut down...it came as a surprise.

Stayed: April 2013, traveled as a couple
Thank eppidoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2013

The Innsbruck is a fabulous place to stay in Aspen. The two bedroom three bath condo-type room was beautifully appointed -- so much so we ordered out for Chinese food (Asie) on Saturday night so we could enjoy the fireplace and overall warm ambience. Comfy beds, nice linens. One bath had a steam shower (awesome), another a jacuzzi tub, and the other one a regular shower -- all beautiful. The housekeeping staff does a wonderful job here, everything was spotless. Front desk staff exceptional -- from their dining tips to their overall enthusiasm for the beautiful City of Aspen.

The only complaint I have is that the room we reserved is considered accessible (which my mother needs) yet there were no handrails around the toilet. She did okay with my help, but for a wheelchair bound person without leg strength it would be difficult to get up and down (if not impossible). That being said, the steam shower was roll-in with a seat. It could use a hand held shower head along with the wall mounted one.

I would not hesitate to stay at The Innsbruck again. There are one bedroom units with a balcony (I think two of them) and one with a patio. The pools are in the front of the building, we had a nice soak while watching the traffic go by. Not very private, but clean and hot.

Room Tip: Our room 303 was on the lower level, walk in access right from the parking lot. Again, not too private on the lower level with people walking by. We were there in off-season so it was not noisy, plus skiing Aspen Highlands leave you tired enough to sleep like a log in the comfy bed.
  • Stayed: April 2013, traveled with family
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Thank deedeerode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnsbruckSales, Manager at The Innsbruck, responded to this reviewResponded April 26, 2013

Dear deedeerode,

Thanks very much for taking the time to review your stay with us. We are very glad to hear that, overall, your experience at The Innsbruck was pleasant! I also want to thank you for your feedback in regards to putting a handrail next to the toilet as well as a detachable shower head in our wheelchair accessible unit. This feedback is very helpful in regards to improving our services for both new and returning guests. I will certainly consult with the General Manager and our maintenance team in order to rectify these issues. Thanks again!

All the best,

Jeff Whisler
Assistant Manager

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