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“Alpine Heaven in Aspen” 5 of 5 bubbles
Review of Hyatt Grand Aspen

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Hyatt Grand Aspen
Ranked #8 of 35 Hotels in Aspen
Certificate of Excellence
Houston, Texas
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Alpine Heaven in Aspen”
5 of 5 bubbles Reviewed July 30, 2013

I just LOVE this hotel. Everything is done for you, from heated towels and robes at the pool to the front desk accommodating your every need. To make it better, the facility is over the top beautiful and could not be more centrally located. You must go. Aspen is from another world.

Room Tip: there are no bad rooms but the front of the hotel faces the bus stop
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  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Peach4001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    169
    34
    8
    7
    2
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • German first
  • Any
English first
Tampa, Florida
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed June 24, 2013 via mobile

The Residence club rooms are well appointed with attention to detail. Viking appliances, cozy gas fireplace, and Kohler whirlpool tub and fixtures. Enjoy Balcony views of Aspen Mountain while reading the morning paper or sipping a glass of wine. Dine in with all kitchen amenities at your disposal. Lovely residence rooms!! Plus front desk assistance (ask for Lisa) and valet drivers are very attentive.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Judieelizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 28, 2013

We had a wonderful experience at the property and we cannot wait to return! Great service from the ski concierge and the hotel concierge managed to get us a table into one of the booked out restaurants (I tried to get a booking myself but failed). I was sick during the stay and the staff drove and picked us up to the medical centre. Nothing is too much trouble, they always try to help when they can. However Saturdays and Sundays are very busy as it is their check in days, everyone runs around like a headless chicken.
This place is not a hotel as such and people need to understand that when they make a booking. The facilities are second to none and location is very central but if room service and hotel scene is what you are after, this is not it!

Room Tip: The top floor unit with private outdoor jacuzzi is simply divine but there is only a handful of them...
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  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank natski23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakebay, Washington
Level Contributor
243 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed April 22, 2013

Best experience we've had exchanging through our time share! Daily maid cleaning service and turn down bed service that includes a chocolate on your pillow! The service at the Hyatt is exceptional. The staff is attentive and very friendly. Valet parking is $23 daily. You can pretty much park your car here and walk everywhere!
The beds are very comfortable; the rooms are spacious and top of the line amenities, appliances and furnishings!
The location is exceptional! Within walking distance to the free buses that takes you to the ski lift and within a couple of blocks that get you on the lift of Ajax Mountain. Within walking distance to the grocery store, Starbucks and restaurants and shopping!
Daily continental breakfast served. The hot tub and pool are great! You can borrow a lap top from the front desk, it's small but works. The library is only minutes away on Main Street and you can use the computers as a guest for free too!
Would highly recommend this resort to anyone!!

Room Tip: Top floor facing the mountain!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MAUREEN H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed April 1, 2013

Our experience was generally underwhelming. While the location is ideal and the venue itself is clean, renovated and somewhat charming, the service compares to a 3-star hotel - even a 2.

Venue: Location is ideally located within the village and next to Aspen mountain. The building is modern and has (somewhat) a rustic charm. There is a hot tub you can use during the winter. We had a standard king-size bedroom. The rooms are spacious and very modern. Clean and luxurious bathrooms - heating floors as well.

Service: There is no restaurant (except a minimal continental breakfast and some cookies & tea from 4:00pm to 6:00pm precisely), let alone a bar - and therefore no room service. The reception staff is overbearing and not customer friendly - and frankly not very helpful. Their shuttle service to the mountains is poorly managed.

Value: It is overpriced by Aspen standards. You are essentially paying the same price as similarly rated and located hotels (e.g. Little Nell, St. Regis) but without any service.


What you should know / do if you go:

- Book all your shuttles to the mountains well in advance - do not count on their shuttle service to pick you up earlier.

- Make sure you book all your restaurants in advance, especially during the busy season. Do not count on the hotel concierge.

Room Tip: Ask for a mountain view.
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  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
2 of 5 bubbles Reviewed March 14, 2013

Have to say the rooms look much better than the photos posted before. Not new, but everything is neat and tidy. The room is a bit small but the bathrooms are spacious (you can also enjoy a relaxing “steam” in the shower). Not clear in the room description is that if you book a Studio, you cannot cook as there will not be any stove tops, but there will be a microwave and fridge.

FORGET about the Front Desk – they offer you minimal help and give you the “look” that they are not here to offer any assistance. The Concierge side is somehow better.

Since this is a Residence Club, there is no GM and so you can tell from the poor service. The drivers are the only really nice staff we met at the hotel.

Breakfast consists of cereals, breads, bagels, pastries, which you can heat in their toaster.

Same experience as the other writers, the room attendants like to knock on your door for cleanup or turndown at random times (even if you have the DO NOT DISTURB sign on)!

The outdoor heated Jacuzzi is the only really wonderful thing in the hotel. However, there are only 2 small tubs and can get quite crowded (4-6 people in each) in the afternoons.

Overall, a decent stay but the price we paid for a week’s stay at US$520/night for a Studio is definitely NOT WORTH IT!

You will not be able to book a top floor room (booked by the Owners), so the Aspen mountain facing side on lower floor will NOT be nice - you'd be facing the cars parked in front. The inward facing rooms (facing the pool) is surprisingly nice and open (just avoid the ground floor).

Location is great so we will try the next door Little Nells or St. Regis next time.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Trendspott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 7, 2013

Let me start with the best part - the location. You are very close to the gondola. The walk is easy and only 5 minutes. The neighboring St. Regis is further away from the gondola. There is a very small ski shop on the premises on the ground floor which makes checking your skis in/out very easy. The shop is run by Aspen Sports. However, if you want a wide selection of boots, skis, and accessories, you should find one of the larger Aspen Sports stores. This shop has the basics.

As skiing was my top priority, I gave this hotel a "very good" over an "average" rating. If you took the great location away, I would only give this hotel an "average" rating. I say that because this is not really a hotel. You need to understand that before you book. This property feels more like a time-share. There is a very, very basic breakfast included in the price. By basic I mean bagels, a few muffins, coffee, orange juice, and a few cereal selections in dispensers. Otherwise, you need to look elsewhere for food. There is no room service.

The room (studio unit) was pretty comfortable, but basic. The bed was comfortable. There is a coffee maker in the room, but you have to request coffee from house keeping. My room had a mini-fridge that I could never get to cool properly. Since I was spending minimal time in the room, I didn't bother complaining. Otherwise, there is really nothing to say about the room.

There is no scene or younger crowd at this property. This is a property best geared toward families who want the basics and nothing more. If you are looking for a strong location, service, and atmosphere look to the neighboring St. Regis. I was on a group trip, and one of my friends was staying at the St. Regis. The entire property is very hip including the rooms. Yes, it costs more, but you will get what you pay for if you want the entire package.

  • Stayed January 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ZachT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Grand Aspen

Property: Hyatt Grand Aspen
Address: 415 E Dean St, Aspen, CO 81611-1809
Location: United States > Colorado > Aspen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Aspen
#8 Family Hotel in Aspen
#9 Romantic Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Grand Aspen 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Hyatt Grand Aspen is a Residential property that also rents rooms as a typical hotel would. Keep in mind that as we are not a typical hotel some services are not provided such as room service, or a spa. What is provided is a first class property with beautifully appointed, immaculate rooms in a relaxed, home-like setting. ... more   less 
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Also Known As:
Hyatt Grand Aspen Hotel Aspen
Hyatt Aspen
Aspen Hyatt

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