Our family of 4 stayed here for a week in January and overall the stay was 'pretty good'.
Location: The location without a doubt is the best in Aspen. Close to all amenities, Aspen Village and the slopes.
Property: We stayed in a 2 bedroom apartment and the quality was better than the photos. Modern, quality linen, comfy beds and spacious. Complimentary wifi. One thing that could be done better was when we arrived (and after every room service), the room was cold and all the lights were off. It felt like a cost saving thing and it would have been have much more welcoming to have the fire on and some mood lighting in the rooms.
Service and amenities: This is the area the hotel could do sooo much better. The complimentary shuttle to the slopes was fantastic and we used it a lot. However, it was always late to pick us up in the afternoons and from the airport.. which was frustrating after a long day skiing and a long flight. The ski valet was a nice touch. Housekeeping needs some work. On the first night ( after travelling for 20 hrs) we wanted an early night so put the 'do not disturb' sign on. Housekeeping then proceeded to ring our apartment (and wake us all up) to ask if we wanted a turn down service.. Many other hotels will slip a note under the door for 'turn down' in this instance and this would make much more sense. Breakfast/Apres Ski: The room rate includes complimentary breakfast and hot chocolates/ cookies after skiing. This was dismal. There was no 'real' hot chocolate or coffee and the cookies were very average. The hotel has this great bar area and it is always deserted because there is no atmosphere. The Hyatt could learn a lot from the Little Nell in this area. Hire a barista, buy a coffee machine and have a few staff on hand to pop some fresh cookies in the oven every afternoon and serve drinks in the evening. The staff of the hotel were young, friendly and welcoming. Would we stay again. Probably but would definitely look around as to what other places offer first.
- Official Description (provided by the hotel):
- The Hyatt Grand Aspen is a Residential property that also rents rooms as a typical hotel would. Keep in mind that as we are not a typical hotel some services are not provided such as room service, or a spa. What is provided is a first class property with beautifully appointed, immaculate rooms in a relaxed, home-like setting. ... more less
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- Also Known As:
- Hyatt Grand Aspen Hotel Aspen
- Hyatt Aspen
- Aspen Hyatt