We had originally booked for lunch, but they had to cancel our res due to a plumbing problem so we rescheduled for dinner (they offered us 10% discount for our trouble). When we got there to ski to dinner, they had screwed up our res and showed that we'd be taking the sleigh instead of skiing. No big deal, we skied anyway.
Once we got there, we were thrilled with the beautiful room and nice atmosphere. From there, unfortunately, it all went down hill. When we ordered only one glass of wine each instead of an expensive bottle, the wine steward said "you're kidding?" and rolled his eyes at us. Very insulting and belittling.
The appetizer portions were skimpy and the flavors only mediocre. To be fair, the salads were prettty good. My buffalo prime rib entree was inedible, so tough I couldn't even cut a piece to taste it. The waiter was great and brought me the veal chop instead, which was better even if not spectacular.
The real slide into disaster began with dessert. My "Irish Whiskey Cake" was in fact carrot cake that tasted like it came straight from a Sara Lee box. My sister's brownie sundae with roasted banana ice cream and caramel sauce was a stale, dessicated brownie with plain vanilla ice cream and what seemed like Hershey's syrup on top (no caramel whatsoever). When we questioned the waiter, the manager came over and condescendingly told me that it was "not carrot cake because there's Irish Whiskey in there" (it was orange, full of carrots/raisins, and tasted like garden-variety carrot cake without a hint of whiskey... apparently I'm an idiot to be confused, even though there was no mention of carrots in the menu description whatsoever). Regarding the brownie screw-up, instead of bringing a new dessert prepared correctly he brought a side dish of banana ice cream, practically threw it at us, and then actually argued with us that we were "wrong" and that "the caramel sauce is under there somewhere" (there was NONE). Oh my.
When the $200 bill came the manager made a big deal about the 10% discount as if it were a huge concession on their part, and he actually told us we were "lucky they didn't charge us for the sleigh ride we didn't take" even though the mistake in the reservation was theirs and not ours.
Every restaurant has food mishaps, although at this price point I wouldn't expect so many. The real turn-off was the rude and condescending attitude (from the manager of all people). If it's worth it to you to pay $100+ a person simply for the experience of skiing/sleighing to dinner, go to the Pine Creek Cookhouse. If what you're after is truly exquisite food and courteous service, go somewhere else in town (like Montagna at The Little Nell).
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