Service was poor at this property and the employees were rude, short and defined a level of snobbiness that puts most Parisians to shame. I have never visited a property where upon checkin to checkout, service was nonexistent. Upon arrival, the front desk clerk did not smile, greet us and took her time checking us in and when asked a question, it was quickly proceeded by a yes or no with no explanation. This did not stop here. We went to ask the consierge a question and after 15 seconds in explaining something, he picked up the phone and for more than 10 minutes, we waited only to have him ask us what was our question. we ordered an item delived to the room and it never showed up. Is this really a St Regis? I felt let down and disappointed in this propty especially since we changed our trip plans from the rItz cArlton bachelor Gulch to this property and although the property is nice, it cannot compete with the ritz carlton in Avon. the lobby is small and beautiful but lacks the grand lodge feeling and look of the ritz carlton. The spa is nice but magnitudes smaller than therItz Carlton spa. service at the ritz carlton was orders of magnitudes better across the board over this property. I felt unwelcome as did my wife and felt the choice is easy in that we would never return. The hotel is in downtown Aspen which is beautiful but our view was of a service entry or parking area. For the price, i recommend the Hyatt down the street. It is beautiful and the staff is friendly.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen