We planned an anniversary trip to the St. Regis in Aspen in March of 2009. After confirming our reservation several times with the staff at the hotel, upon arrival they did NOT provide us any transportation from the airport to the hotel, when checking in they gave our upgraded room away and said we had to stay in a regular room, which had a terrible view of a neighboring building. We had to wait 3.5 hours for housekeeping to clean our room. Once arriving in our room, the fumes from the cleaning supplies housekeeping had used were sickening. In addition, we waited on our luggage for half an hour to be brought to our room after calling 3 times. We finally had to go get our luggage from a storage room and ended up being late to a show we were scheduled to attend due to their poor service. At $1,000.00 a night, the service and rooms are terrible. Staff was unapologetic and not even willing to say I'm sorry. Don't stay here!!!!
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen