A group of us stayed at the St. Regis for a fun getaway with our children. We are all platinum or gold members and have stayed at various St. Regis hotels all over the world in the past so we were all accustomed to the preimium service and excellent accomadations. Boy were we WRONG and SHOCKED....it felt like we were staying at a 2 star motel. Our group booked 3 rooms in the hotel and a 3-bedroom in the St.Regis residence. With that being said our tirp started off with major disappointment. We called for a bellman and they showed up 40 minutes late so my friend went downstairs to grab the luggage cart himself. Next we called for slippers and they ran out. REALLY??? You don't have storage? Our room didn't have any bath salts so we called for some and they also ran out. Hmm...now i'm very irritated. At over $800+ a night you don't have the major necessities in this so called 5 star hotel.
One of the mornings we ordered room service and our eggs were luke-warm at best. If you plan on offering room service at least find a way to keep our food HOT when it reaches the room.
The butler service was not the typical "butler" service offered at any of the other St. Regis hotels. Tea/coffee/etc took over 30 mins every single time we called and they don't bother clearing the dirty dishes out unless you request it.
This was by far the most disappointing stay at a St. Regis hotel. You don't deserve the name/reputation.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen