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“Beautiful hotel, great service!”

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The St. Regis Aspen Resort
Ranked #5 of 34 Hotels in Aspen
Certificate of Excellence
Atlanta, GA
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Beautiful hotel, great service!”
Reviewed October 15, 2013 credit card Amex Card Member Review

I visited the St. Regis Aspen at the end of September for a conference (rough spot for business, I know!). The hotel was excellent for the conference rates we paid at that time of year. The standard rooms were very comfortable and beautifully decorated (they could use a touch more lighting, but that's the only thing I could see improving them) and beds were very comfortable. Service was fantastic (I forgot a coat at a cocktail reception down the street and the concierge had it picked up for me and brought to my room!). The lobby area is so cozy and inviting. Location seemed very central to walk around town. I wish I had scheduled more time in Aspen just to relax at the hotel!

Stayed September 2013, traveled on business
Helpful?
1 Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 18, 2013
Dear Valued St. Regis Guest,

We so appreciate you staying with us for your recent conference in Aspen. We are pleased to hear that you appreciated all of the touches of our newly renovated resort and that received uncompromising services from our hotel staff and concierge team. I am sorry to hear that the lighting in your guestroom did not meet your expectations of our resort. We take your feedback seriously and will review with our engineering team to make sure we address your concerns.

We are glad that overall you enjoyed your stay and look forward to welcoming you back to The St. Regis Aspen Resort again in the future.

Sincerely,
H.Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (163)
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English first
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 11, 2013 via mobile

Excellent hotel and residence club. We stayed at residence club early October. Fall colors were amazing. Shout out to excellent valet service, especially Perrin who drove us to the best hike ever...the Hunter Creek Smuggler Mountain trail.

Stayed October 2013, traveled with family
Helpful?
Thank Viamontelane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 14, 2013
Dear Valued St. Regis Guest,

I appreciate you taking the time to post such positive comments about your recent stay at The Residence Club at The St. Regis Aspen Resort this October. It means so much to us to hear that our guests had an enjoyable time staying with us during their travels. I am also pleased to hear that you received uncompromising service from our valet team
.
Thank you again for your feedback, we look forward to welcoming you back to Aspen in the future!

Sincerely,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida City, Florida
Level Contributor
138 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed October 11, 2013

We stayed in the residence tower during off season at a very reasonable rate. The check-in process was very smooth and quick via the residence concierge. The Residences use the same valet entrance as the main hotel; however you must go to the Residences elevator to the 2nd floor for the check-in. The room was very comfortable and cozy with a fireplace in both the living room and master. The linens were top of the line as were the appliances, etc. The furnishings were very comfortable and the only complaint we had was that the lighting in the master is terrible. The bathrooms have heated floors and towel racks. There is a spa with an oxygen bar, sauna, etc... several hot tubs, heated pool, gift shop and a shop that will arrange sporting such as fly fishing, hunting, etc. The concierge was always helpful and the hotel valet will give you a ride to your destination and pickups are available with a phone call. The concierge recommended that if we wish to call housekeeping when leaving the room, they will be sure to tidy the room while we are gone. We will definitely stay here again and highly recommend the residences. We didn't eat in any restaurants or use room service, so no info to report.

Stayed October 2013, traveled with family
Helpful?
Thank 5startraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 14, 2013
Dear Valued St. Regis Guest,

Thank you for taking the time to review your recent stay at The Residence Club at The St. Regis Aspen Resort. It’s always great to hear that our guests enjoy themselves during their travels to Aspen. I am pleased to hear that you found our Residence Club staff and our recent renovation to be appealing.

We appreciate you taking the time to fill out this online review, as it highlights areas in need of enhancement here at The Resort and your feedback allows us to make proper improvements for the future. Thank you for bringing to my attention the low lighting you encountered in your accommodations. We have relayed this information along to our engineering staff so that they may look into the matter further.

I sincerely hope that the next time you travel to the Aspen area you will consider staying with us once again.

Sincerely,
H. Steenge-Hart, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 3, 2013

really wonderful resort and truly beautiful resort. The staff were very attentive and courteous. We went there for a long weekend in September which I had never been to this area outside of wintertime so needless to say, it looked quite different. The concierge was very helpful and made our stay very personal.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank viaggiatore5500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 7, 2013
Dear Valued St. Regis Aspen Guest,

I appreciate you taking the time to post such positive comments about your recent vacation at The St. Regis Aspen Resort this past September. We sincerely hope you enjoyed visiting beautiful Aspen, CO in the autumn for the first time! It is always wonderful to hear that our guests have enjoyed themselves during their travels. We have recently undergone an extensive hotel renovation and it is a pleasure to hear that our efforts are well received.

I was also pleased to hear that you received uncompromising, bespoke service from our Concierge Team. Thank you again for your feedback, we look forward to welcoming you back to Aspen in the future!

Sincerely,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2013 via mobile

Loved enjoying our post wedding bliss in this beautiful establishment. The staff were very courteous and the concierge even offered a candle lit bubble bath. I am sad to leave but happy in anticipation of our next visit.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeteSamDaniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 4, 2013
Dear St. Regis Aspen Guest,

We are very pleased that you had the opportunity to stay with us at The St. Regis Aspen Resort during your time in Aspen, CO for a wedding. We sincerely appreciate your kind recommendation of our establishment, concierge and staff. Of course, we are also saddened that your experience had to come to an end, but we would love to have you here anytime as our guest; so please come stay with us again soon!

Kindest Regards,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 30, 2013

Stayed at the St. Regis Aspen for a wedding in August 2013. There were no rooms available in the hotel, so we chose to stay in one of the Residence Club rooms which are larger and have full kitchens. They are more like apartments. within the hotel property. These Residence Club rooms have a private elevator and are encompassed in a separate-but-attached building and guests can still enjoy all hotel amenities. Our room consisted of a lovely living/ dining room decorated in "mountain chic" style, complete with a cow hide rug and lots of rustic wood. We had a full granite kitchen, one king BR and one double BR, with two full baths and one powder room. While this room was high priced, $2,009/ night...it was quite nice. We enjoyed the hotel and felt as though it was similar in feel to the Little Nell (where we have stayed many times). Positives: the staff was very nice, decent pool area, fire pit lounges, nice meeting rooms, bar, and lobby. Negatives: we had to ask for housekeeping service on two days when no one had arrived by 3:30, room service was average, views from the rooms are of the pool or town, rather than mountain. All in all, would recommend this property because of its overall feel and good location right in town. It would make a very good choice for couples, family, or if conducting business in Aspen.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FloridadFish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 4, 2013
Dear Valued St. Regis Guest,

We so appreciate you spending your Aspen vacation at The St. Regis Aspen Resort for a wedding in August. We are pleased to hear that you appreciated all of the touches of our newly renovated resort and residence club and that you received uncompromising services from our signature staff. I am sorry to hear that the housekeeping service did not meet your expectations of our resort. We take your feedback very seriously and will review to make sure we address your concerns.

We are glad that overall you enjoyed your stay and look forward to welcoming you back to The St. Regis Aspen Resort again in the future so that we can fully meet all of your expectations and exceed them.

Sincerely,
H.Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 29, 2013 via mobile

Stayed with my son on his 20th birthday. Had a wonderful experience. The rooms are very well designed. The toiletries & Lenin are amazing. All the staff members really put 100% to make sure your stay is memorable. It ideally located where you don't need to rent any automobile while your stay in aspen. Everything is just few minutes away. I felt was value for the money you pay and have already recommended to couple my friends.

Stayed September 2013, traveled with family
Helpful?
1 Thank PradipSKumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StRegisAspenResort, General Manager at The St. Regis Aspen Resort, responded to this review, October 2, 2013
Dear Valued St. Regis Aspen Guest,

I would sincerely like to thank you for taking the time to post such heartwarming comments regarding your recent stay at The St. Regis Aspen Resort for your son's 20th birthday. I am overwhelmed by your kind recommendation of our property and our bespoke service. It was a pleasure to have you as our guests and we sincerely look forward to welcoming you and your family back to the resort again in the near future.

Kind regards,
H. Steenge-Hart, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Aspen Resort

Property: The St. Regis Aspen Resort
Address: 315 E Dean St, Aspen, CO 81611-1807
Phone Number:
Location: United States > Colorado > Aspen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Aspen
#4 Business Hotel in Aspen
#5 Luxury Hotel in Aspen
#6 Romantic Hotel in Aspen
#6 Family Hotel in Aspen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The St. Regis Aspen Resort 4*
Number of rooms: 179
Official Description (provided by the hotel):
The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more   less 
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Also Known As:
The St. Regis Aspen Resort Hotel Aspen
St Regis Aspen
St Regis Resort Aspen

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