Myself and my partner stayed here over New Years and for the price we were paying, I was extremely underwhelmed.
First the high points:
Concierges were amazing and did a fantastic job of getting us dinner and lunch reservations at an extremely busy time. The female concierge who's name I've forgotten was particularly friendly and helpful. Really great.
The Chef's club: WOW. A truly spectacular dining experience. If you are staying in the hotel do not miss the opportunity to eat here. Our waiter Mark answered all our questions and could have talked about the food all evening. The food and service was fantastic.
Now for the low points:
We arrived late in the evening but I felt our check in experience was disappointing. There was no warm welcome. The guy seemed inexperienced and nervous. Not what you'd expect from a 5 star hotel.
The room: beautiful furniture and fittings and a comfortable bed. Maybe we were just unlucky with location. We were at the side of the hotel with little natural light and mostly looked out on to wall with the jacuzzis to the side.
We left early in the morning to ski but 2 out of 5 days arrived back after 4pm to find our room still wasn't made up. Overall wasn't impressed with the housekeeping. Very standard. Rang twice for an iron which never appeared.
The Lifts: There's two lifts but one was broken our whole entire stay and the other kept breaking so you'd find yourself either taking the service elevator or waiting for up to ten mins for the lift.
Hot water: There was no hot water at one point. Again not what you'd expect at a 5 star hotel but again probably one of those annoying things that broke and was fixed asap.
If I was returning to Aspen in the future I believe my money would go further in some of the other hotels.
- Official Description (provided by the hotel):
- The lavishly renovated St. Regis Aspen Resort offers a luxurious spa; world-renowned winter sports like skiing, sledding, and snowboarding; fine dining; and impressive event spaces in Colorado. ... more less
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- Also Known As:
- The St. Regis Aspen Resort Hotel Aspen
- St Regis Aspen
- St Regis Resort Aspen