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“Disappointing service”

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Avila La Fonda Hotel
Ranked #1 of 5 Hotels in Avila Beach
Certificate of Excellence
Reviewed October 11, 2013 via mobile

My husband booked this place on line. He ordered chocolate & flowers for our anniversary. They forgot to deliver, my husband reminded them & they said they would take care of it. My husband kept me in the lounge to give them a chance to set everything up in our room. When we got into our room, no flowers, no chocolate. My husband was upset. He asked the clerk the next morning to credit our account. She said she could have them delivered today. My husband said it's to late, our anniversary was yesterday. She said ok with a generic apology. Our room although nice had a horrible view of the parking lot. We will not be returning.

  • Stayed: October 2013
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2  Thank Romanticgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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505 - 511 of 893 reviews

Reviewed October 5, 2013

We chanced upon this hotel when we arrived in Avila Beach without a booking - and were delighted with it. The room we stayed in had a pull down bed, which was a bit odd. But the room was great, free wifi and jacuzzi bath. The staff were really lovely and helpful. There was free breakfast and other snacks provided, including a bowl of different snacks in your room for free. Breakfast was included - fresh, warm chocolate croissants which were lovely. Selection of games and books were provided for guest use. Parking included under the hotel. Would definitely recommend. Avila Beach is a lovely little town.

  • Stayed: September 2013, traveled with friends
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2  Thank maryg80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Just had our anniversary weekend at Hotel Avila La Fonda and was impressed from the moment we stepped into the beautiful lobby. Customer service so warm and personable. It is a block from the beach and walking distance to everything. From the gift basket full of snacks in our room (as well as complimentary champagne for our anniversary) to the twice daily maid service, the staff go above and beyond to make your stay special. We were fortunate enough to have sunset dinner at the Ocean Grill which had recently opened...Spectacular. Food was exceptional( the swordfish was cooked to perfection), service wonderful and ambience hard to beat. Then to return to the hotel for freshly baked pie and ice cream..Total indulgence!

Room Tip: Try to get a room at the west side of the hotel.We had a room which looked out over the parking lot...
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  • Stayed: September 2013, traveled as a couple
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2  Thank ozmum101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

Just returned from a quick trip to Avila beach for our Anniversary stay at Avila La Fonda Hotel. We were pretty much blow away at every turn. They go above and beyond to create not just a place to stay, but an experience that made for great memories. They "get" customer service. You will be impressed.

Room Tip: Although the room was amazing, the murphy bed for my less than perfect back was not the best. (But I...
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  • Stayed: September 2013, traveled as a couple
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Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

Hotel just by itself would be great - BUT chocolate crossants and coffee in the morning, enchlada bar in afternoon, wine appreciation in evening, and what else...oh yeah...pie at 8! Hotel location = 1 block off beach. Distance to downtown = it IS downtown. Housekeeping twice a day if you want. ALL of the people at this hotel go way out of their way to make sure that guests only have the BEST experience. Directions, recommendations, suggestions - they are top shelf for any question. Uniformly professional and genuinely nice at every turn. Oh yeah, I would absolutely recommend this hotel to TA'ers and anybody else

  • Stayed: September 2013, traveled as a couple
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Thank 50-in-Cabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

I can't say enough good things about our stay...picture this, we are greeted in the lobby by the manager, we sit at a lovely desk and he proceeds to check us in, tell us about the hotel as well as Avila, the hotel's amenities (WOW) and offers helpful information about things to do in the area. Very personable! We are each given a stenciled wine glass to keep and escorted to the room, which was beautiful, romantic and (4.5 diamond) comfortable. This is the true definition of an enjoyable hotel stay. They treat you like they really care if you are enjoying yourself, imagine that! Avila is relaxing, the beach is beautiful but our stay would not have been what it was if it wasn't for Avila La Fonda and it's staff. If you are there on a Thursday go to the SLO Farmer's Market. We shall return!!!

Room Tip: There is no bad room!!
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  • Stayed: August 2013, traveled as a couple
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Thank DeAndrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Besides being in the amazing little town of Avila Beach - Avila La Fonda is by far the best place we have ever stayed. The atmosphere is amazing, the extras are amazing, but above all else, the staff are amazing. They truly make you feel like you are home. So accommodating and willing to help out (ummm, golf times and as usual - me requesting an additional night last minute)! Chris and Matt (and all the other staff) are just fantastic! Thank you for once again providing us with an awesome experience. And yes, the chocolate croissants, fresh pie, nachos, wine reception, goodies in the room and the hot tub are also major pluses! Can't wait to come back again.

Room Tip: We prefer (and had) an upstairs room - but any room with a balcony is good with me!
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  • Stayed: September 2013, traveled as a couple
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Thank tamarie36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avila La Fonda Hotel

Address: 101 San Miguel Street, PO Box 217, Avila Beach, CA 93424
Location: United States > California > San Luis Obispo County > Avila Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Avila Beach
#4 Family Hotel in Avila Beach
Price Range: $232 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Avila La Fonda Hotel 4*
Number of rooms: 28
Official Description (provided by the hotel):
The Avila La Fonda isn't merely a hotel; it is an experience that transports you to a 19th-Century Mexican Village. The Inn is completely new and features an intimate design inspired by traditional Spanish and Mexican architecture. Colorfully adorned with eight Casita style facades, and inspired by eight actual homes in Mexico, the Inn takes on an old world style all its own. From the intricate stained glass windows, which were custom made to depict scenes from the local area, to the many delightful fountains; guests are surrounded by unparalleled luxury and beauty at every turn. Located one short block from the Pacific Ocean, our boutique hotel features twenty-eight elegantly appointed rooms and suites, each featuring a Jacuzzi tub for two, multiple-head shower, fireplace, and a 48-Inch HDTV. Rich furnishings partnered with warm colors, and stunning artwork help to create refined luxury in an inviting atmosphere. Prepare to enjoy countless pleasures and culinary delights from the moment you step through the doors. Our evening wine reception is the perfect time for our guests to change gears and prepare for a restful and indulgent stay-featuring hot and cold appetizers, hors d'oeuvres, two local wines and scrumptious desserts, our wine reception is held every evening from 5-6:30PM. Enjoy fresh baked pie from locally renowned Avila Valley Barn every evening from 8-10PM. Add a scoop of ice cream, a glass of milk, and a cup of our award winning Intelligentsia(C) Coffee to create the perfect evening indulgence!Each morning guests are encouraged to rise early to enjoy fresh baked chocolate chip croissants, award winning Intelligentsia(C) Coffee and fresh organic orange juice!Don't checkout just yet! Our nacho bar is held daily from 12-2PM featuring Coronitas and fresh-fruit margaritas!For those late night cravings be sure to visit our 24-Hour Chocolate Pantry. Candy bars, soups, snacks, sodas, water, energy drinks, sundries and toiletries all sold AT OR BELOW COST! We are pet friendly and are a couples retreat hotel. If you are traveling with anyone under the age of 18, please contact us directly for alternative accommodations. ... more   less 
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Also Known As:
Avila La Fonda Beach
Avila La Fonda Boutique Hotel

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