Booked (8/8 to 8/13) for 6 nights, had to bring our small dog at last minute-even though we had originally made reservations about 4 months earlier, called one month ahead to change to a pet room. Ended up in Room #101, lost two nights of decent sleep due to a constant ever present "tintinitis" type of noise that permeates this room. Like a tea kettle-very annoying! They were aware of this pre-existing problem, yet they gave us this defective room because it is only "1 of 2 pet friendly" rooms in this entire "pet friendly" hotel. Wonder where all these other dogs came from? The clerk actually went in to our room to listen-and she agreed with me. Thursday A.M., an offer of a new room, #102 -with same sound!! Beautiful young clerk says, I dont have the authority to give you a different room. We're booked solid and the Hotel Manager is not here on the premises. All we have is a room with a broken jacuzzi but its not a "pet" room. "Never mind we cant sleep-its not a pet room!!" Complained again to Asst. Mgr. on Thursady 11:30 pm, this issue had been logged. As we're speaking a couple comes in-"no reservations"-and he gives them a room. Yet they did not want to accomodate a paid SIX night customer. He said "we dont know what that sound is...it's been a problem! WE were changed to a new room Friday A.M. Room # 104. The day clerk said "this is the best we could do". The same sound was present but not as annoying. I was quite tired by then-Friday ruined. Apparently they constructed a refrigeration (its next to their 2nd floor continental breakfast area) system ABOVE these rooms 101 thru 106. Are 2nd floor adjacent rooms also affected by this annoying sound? The grounds are well kept and it is a nice place. But I think the staff should have resolved this matter quickly and professionally. Imagine, no-one can help because a MANAGER is or was not present! I felt they gave me the the "old canned hotel answers excuse" as to why they could not give us an adequate and QUIET room. I think we were given a "discount" for the Wednesday and Thursday nights. "But, if you show up at midnight, you can get a room without a reservation." I won't be back. If you have a pet -caveat emptor.
- Official Description (provided by the hotel):
- Nestled in the charming Avila Valley, the Avila Village Inn provides a getaway for those seeking comfortable elegance. Whether it's a romantic weekend, anniversary, golf or spa vacation, the inn's craftsman-style architecture provides a serene visit to the Central Coast. Explore all nature has to offer in this secluded hamlet, or take a short drive to several area activities. Located off Highway 101, this upscale inn offers elegant comfortable rooms. Beautiful beaches, incredible golf, and fine dining establishments are all within a 5 minute drive. ... more less
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- Also Known As:
- Avila Village Hotel Avila Beach
- Avila Village Beach