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Reviewed February 19, 2021

We had a great experience at The Inn at Mount Ada celebrating our 38th wedding anniversary. A stay at the former Wrigley Mansion, a carefully preserved piece of living history, is always a unique experience. It isn’t just the carefully restored rooms and property, the fantastic views and amenities, it is also a world class customer service experience. During our stay and depending on the time of day there were often as many staff as guests, and anything requested was delivered promptly with a minimum of fuss and a strict observance of safety protocols.

We last stayed at The Ada Inn a decade ago and loved it. At that time they had an evening wine and aperitif social hour in the early evening and served a delicious breakfast, but you were welcome to go down to the “Butler’s Pantry” (a walk-in refrigerator) at any time (I availed myself after mid-night) which included a nice selection of champagne, wines and beer, and a table with wheels of cheese, serrano ham, smoked fish and other delicacies free for the taking.

We knew that Covid protocols would not allow for this and wondered how they would still provide the same experience.

So here is how our visit went. We had decided to take the helicopter over and all went well, with clear skies and Avalon only 15 minutes away. Waiting at the Avalon heliport was Luis who would be the primary staff member taking care of us during our stay. Luis brought us up to the inn and showed us our room and with the room key he gave us another key for their recently upgraded golf cart fleet which is another unique offering from Mt Ada. He said that lunch would be served soon and recommended that we have some before heading out.

We had chosen the Windsor Room, a fairly large corner room with a view out one way towards the ocean and the other over the harbor. The room had a fireplace and is historic because the Prince of Wales stayed there. It was furnished 1920’s style and put you right back to the time when the Wrigley’s first moved in. We stowed our luggage and freshened up before heading down to the patio overhanging the harbor where luncheon would be served. The view is astounding, you can see Palos Verdes and the harbor on clear days. The menu was built around fresh seafood, pasta, and a spectacular mascarpone salad which the chef sent out as a starter. It also has a specialty burger and hanger steak which I ordered. The steak was done perfectly with a spicy chimichurri sauce, but I immediately regretted not ordering the catch of the day. It was seabass line-caught locally and broiled with a few fresh herbs then served with pesto sauce on the side. The Franciscan Chardonnay that was the recommended to pair for the dish was outstanding, as was Alexander Valley Cabernet. Luis and Parker seemed to be exclusively assigned to taking care of us while we were at Mt Ada, which is an exceptional level of service. Chef Manny did come out to see if we were enjoying our meal and he explained that it was an all-new menu that used many locally sourced ingredients and the freshest seafood available.

We were particularly impressed with the “Keep-Well Policy” at Mt Ada which includes social distancing and a careful disinfection of rooms. Changes to the Butler’s Pantry provide the same experience, great service and safety also. All we had to do if we wanted something from the pantry was ask and it was delivered quickly and enthusiastically.

We had the same experience with breakfast the following morning. Great food and a flute of champagne to continue our celebration. It was another clear day and we toured the newly reopened island in the golf cart they provided which has a particularly zippy “sport” mode for fast rides up the winding roads. It was a great trip and a fond memory.

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank SysaronLA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catalina Island Company, General Manager at Mt Ada, responded to this reviewResponded February 23, 2021

SysaronLA,

We are so pleased that the team at Mt Ada - especially Luis, Parker and Manny - provided you with such a memorable anniversary experience. We appreciate the detailed review of your stay with us. We also appreciate how you took notice to how we've adapted our business due to COVID-19 with our KeepWell Commitment (with social distancing and cleanliness), and also the changes to our Butler's Pantry.

Thank you so much for spending your anniversary with us, and for allowing us to be a part of such a special occasion.

We look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2020

General
“Lady” Ada is a bit tired, but is still a graceful old lady with loads of charm. Customer service cannot be topped. We joked that all we had to do was think of something we wanted, and it would magically appear before us. A staffer offered to rush into town to purchase something, even though we were given free use of golf carts (how all tourists get around on the island). Just about whatever we wanted was given to us or brought to our rooms upon request—no delays. The hotel in this former Wrigley mansion has only 6 guest rooms with views of the oceans and many with balconies. Ours had great breezes and lovely views. The rooms appear to be decorated with some of the original fixtures, which added loads of charm. The hotel is up on a hill, away from the town, with fantastic ocean and mountain views.
Covid-19
We felt safe during our stay. Everyone wears masks. The rooms are sanitized for 4 hours before another guest can enter. We could choose to have the room made up and fresh towels upon request (many people don’t want this during Covid-19).
Amenities
As noted above each guest is given a golf cart, which is handy because the hotel is high on a hill and secluded from everything else . We almost always walked the 3 miles round trip—very steep climb up, but great exercise. The rooms have comfy, cozy bathrobes and slippers. Our room had a fireplace (not needed as it was quite hot during our stay.) Beer and wine, including Prosecco, were available and free, as were ice cream and cookies.
Food
Breakfast (unbelievably wonderful) and lunch are included. The staff was flexible, allowing us to save some of the breakfast for lunch and lunch for dinner, if we so desired. Happy hour included a variety of cheese, crackers, grapes, and meats. We had tea/coffee brought to our rooms, but ate on the terrace for the meals. Most of the 6 guests ate in their rooms, so social distancing was no problem at all. We thought the food was excellent.
A bit tired and old
The reason for the 4.5 and not 5 stars is because the rooms are a bit rundown. The carpet should have been replaced about a decade ago. It was worn, stained, and unappealing. The bathroom fixtures were rusty. The water didn’t drain from our shower-tub very well. and we thought the tub should have been replaced with a shower. Nevertheless, these things did little to detract from the wonderful experience of Mt. Ada.

Room tip: We really enjoyed the Bethany Glen room
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
3  Thank Elizabeth L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catalina Island Company, Owner at Mt Ada, responded to this reviewResponded November 10, 2020

Elizabeth, thank you for taking the time to leave us a review. Your praise and kind comments about our team mean a lot to us. We appreciate your business, and hope to see you again soon.

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Reviewed October 3, 2020 via mobile

We cannot recommend Mt. Ada enough! We had an exceptionally wonderful stay with them and enjoyed our visit to Catalina that much more because of their all inclusive accommodations and warm & welcoming staff. The staff goes above and beyond to make sure you are well taken care of and make you feel comfortable enough to ask for what you’d like/need because they are just so kind and hospitable.
You will absolutely not regret making the decision to book your stay here. We look forward to another visit to the island, but we are looking forward to the time we get to stay at the Inn even more!! I’ve never slept so well in a bed that was not my own in my life!
Thank you Mt. Ada, Sean and Parker for the wonderful experience.

Date of stay: October 2020
Trip type: Traveled as a couple
Thank alytoledo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catalina Island Company, Owner at Mt Ada, responded to this reviewResponded November 10, 2020

Hi Alytoledo, we are very happy to have provided you with such a positive experience! We thank you for your business, and hope you will visit us again soon.

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Reviewed October 1, 2020

In recent years I have journeyed to Catalina 3 times. Two of those trips included stays at Mt Ada, for the third I stayed at the newly renovated Hotel Atwater. This fourth trip was a bucket list check-off for me--a return to Mt Ada, but my first stay in the Grand Suite, which was William Wrigley Jr's former bedroom and sitting room in what was once the Wrigley family's Avalon home.

Anyone who is familiar with the history of Santa Catalina Island knows Mr. Wrigley (of chewing gum and Chicago Cubs fame) was instrumental in putting Catalina "on the map" in the early 1900's. It was he who had the famous Casino built and started the Catalina Tile Co. He named the hill upon which the Inn is built after his wife Ada, who had her own connecting bedroom, now called the Queen's Aviary. There are a total of six bedrooms in the B&B. For many years, Mt Ada was run by private innkeepers; more recently it has been managed by the Wrigley-owned Catalina Island Company, which also runs the Pavilion and Atwater Hotels, the Descanso Beach Club, Avalon Grille restaurant, plus many other businesses. All my stays here were under this company's management.

A stay here is pricey to say the least, but the amenities/perks are many. You are taken to and from the ferry dock/heliport in the Inn's Mercedes minivan. Daily hot made-to-order breakfast. Daily 3-course lunch, wine and champagne included. Daily evening wine and cheese platter. 24-hour access (via the concierge due to COVID) to the Butler's Pantry for various snacks and beverages. Personal golf cart (one per room). Discounts on Island Company tours. Free chaise lounges at the Descanso Beach Cub.

The perks have changed a bit with the times and because of COVID. Apparently the daily lunch was deleted for awhile (much to the chagrin of the Inn's many repeat guests), but was reintroduced for guests only when the Inn reopened in June after the island-wide 3 month COVID closure. Pre-COVID, lunch was open to non-guests as well during high season, which I recall from prior stays as being a very frenetic and intrusive affair. I personally did not miss these outside lunch guests this last visit, nor did I miss the cruise ship passengers that previously disgorged into Avalon several times a week pre-COVID.
A tour of the Casino and access to the Catalina Spa used to be included, but those sites are currently closed.
The evening wine and cheese reception used to be a social affair in the Inn's den. Now each room gets its own cheese/charcuterie plate to be enjoyed on the terrace or in one's room.
Similarly, the indoor dining room is closed, so all meals are taken on the terrace, which of course is gorgeous with a fabulous view, although prone to visits by yellowjacket wasps, plus the friendly house cat Bigfoot (he has an extra toe) and deer.

The Grand Suite was all I expected it to be. The sitting room was large and even had on old radio that belonged to Mr. Wrigley--radio stations in his writing are penciled in on the dial. The sofa has a pull-out bed, so the Suite can sleep 4. The golf cart assigned to the Grand Suite also seats 4; the other golf carts seat 2. The bedroom had a raised queen bed--you had to climb 2 stairs to reach it--a bit tricky for midnight bathroom breaks. There was a fireplace in the bedroom as well as a second TV. The bathroom had a separate shower and tub. Towels and robes are kept in sealed plastic bags due to COVID. Most impressive was the huge private terrace that afforded Mr. Wrigley views of what used to be the Chicago Cubs training field as well as Avalon Bay. The terrace had plenty of space for 2 chaise lounges plus a table with 2 chairs and 2 umbrellas. Alas, Yellowjackets visit this terrace as well.

One must realize Mt Ada is a B&B, not a hotel. It is not modern and perhaps not as well-staffed as a hotel, although the staff will bend over backwards for you. It's like being a guest in someone's elegant large island home. And the staff, although they all surely have formal titles, all take on whatever tasks need to be done, whenever. So there may be times when the "front desk" is unstaffed. During this stay, I met Violet and Parker (both titled Concierges). Pierre I remembered from my last stay, as well as Sean, who went down to the Atwater when it reopened but is now back at Mt Ada. He is a prime source of information about the Wrigley family. I even saw Lisa, formerly a concierge at Ada but now oversees all 3 hotels, serving as a waitperson. And if you need something before 7am when the front staff arrives, the kitchen staff will gladly help you.

Overall a splendid and too-short visit. Next room to try: the Windsor.

Date of stay: September 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank pillowsofwanderlust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catalina Island Company, Owner at Mt Ada, responded to this reviewResponded November 10, 2020

Thank you again for taking the time to let us know how we did. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Mt Ada. We hope you have a great day! See you soon!

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Reviewed September 6, 2020

We stayed in Miss Ada's Room for two divine nights, swept away from the modern, stressful world, and went back to an era of superior, guest-focused 24-hour personal service by Parker, unlimited champagne and port, backgammon by the fire, private concert crooning by Chris, and delectable menu-selected breakfast and lunch made by bon chef Carmen, served by most gracious continental Pierre, supported by welcoming Violet, and sweet, efficient Elisabeth and Leticia. The terrace, where we dined, was set spectacularly above Avalon Harbor, with cool breeze and sunshine.

Room tip: Mr. Wrigley created a room for his wife, Ada. Perfect with windows of the remarkable Avalon Harbor.
Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
1  Thank pegr2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Catalina Island Company, Owner at Mt Ada, responded to this reviewResponded November 13, 2020

We appreciate your positive review about your recent experience with us, and are thrilled our staff was so supportive. We appreciate your business, and hope you will stay with us again!

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