I selected the hotel based on reviews and the fact that it was fairly newly refurbished. Not much of a warm greeting as you would expect from a hotel where you're paying $400 bucks a night. The two non-plussed female employees seemed more concerned with their routine than with how they could accommodate us. I had asked one of them if they had a larger container for ice for the two bottles of champagne I brought. She just shook her head and said, 'no'. So I asked if she could take a look and she said she didn't know what I wanted her to do. I said I was sure she'd figure something out.
When I went downstairs (2nd floor ice machine is broken) to get ice, the other female employee was indeed filling up a larger container. But, there had been no communication that they were taking care of things. And their attitudes clearly indicated that they didn't want to.
The air conditioning fan didn't blow a strong current of air and when we asked about it they never followed up. The air did cool the room, and I think that unit is designed to have a low flow of air, but the employees should know that and communicate that to the guest.
Upon check out; in the morning - after standing at the counter waiting for 2 workers to finish their conversation before acknowledging I was standing there - I asked about having our baggage brought to the ferry. The girl told me they can take care of that - and if the baggage service transporters are busy, she assured me they make it clear they have guests who are checking out and headed to the ferry. Well, upon check out, a different girl was at the counter, called baggage service 4 times and told us there was no answer. We asked her to call us a taxi.
When the taxi driver dropped us off he was surprised we hadn't gotten a taxi voucher as he stated, 'they always give taxi vouchers to their guests'.
Very apathetic attitude they have there.
Our friends stayed at Metropole for 1/2 the price, much bigger room with a fireplace - and I have to assume better service because you really can't get much worse than the service at the Aurora Hotel.
- Official Description (provided by the hotel):
- The Aurora Hotel and Spa, Avalon's newest boutique hotel, embraces guests with sleek style and modern sensibilities. The Aurora Hotel on Catalina Island features 15 rooms, two junior suites and a master suite. A roof-top deck with sweeping ocean views, a decadent spa room and a cosmopolitan lobby provide an array of public areas for relaxing and reconnecting. Guest rooms feature Tempurpedic mattresses, flat screen televisions and modern amenities. Our junior suites feature in-room jetted tubs and for the ultimate in luxury, our Aurora Suite features a fireplace, ocean-view six-head shower and a private sundeck. ... more less
- Reservation Options:
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- Also Known As:
- Aurora Hotel Catalina Island/Avalon, CA