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“Amazing customer service & staff! Great location!” 5 of 5 bubbles
Review of Pavilion Hotel

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Pavilion Hotel
Ranked #2 of 20 Hotels in Avalon
Certificate of Excellence
Pittsburgh, Pennsylvania
Level Contributor
7 reviews
“Amazing customer service & staff! Great location!”
5 of 5 bubbles Reviewed November 19, 2012

Amazing time on Catalina Island! We stayed at the Pavilion Hotel and we booked their ultimate package which included round-trip ferry to the island, unlimited activities, and standard double room.

Booking and initial disappointment - I booked the stay through their reservation line and was initially told that all activities and tours were included. However, when I called back the next day to book the zip line tour, I was told that the zip line tour was not included but 50% off. While I was disappointed by this, I went ahead and booked the zip line tour (which was amazing and would highly recommend to anyone going to Catalina). The morning of the day of arrival, I called the hotel to book the East End tour and this time I was told that this tour was not part of the package and that there would be a separate charge. I expressed my displeasure regarding this matter because this was not what was communicated to me at the time of reservation....

Great customer service & staff - The gentlemen at the front desk called me back within few minutes to apologize for the inconvenience and that he had spoken to the manager regarding the miscommunication between the hotel and the reservation line. They ended up including the East End tour as part of the package at no cost!!!! Talk about stepping up!!! Further, when we checked in, they were extremely helpful regarding the hotel and the activities around the island. The stay also included a continental breakfast and a complimentary wine & cheese happy hour, which were both fantastic.

Location & Room: The location is right in the middle of Avalon, right at the harbor. Great location, close to all of the restaurants and bars. The open courtyard is fantastic and a great place to sit out and relax. Our room was clean and very well maintained!

I would highly recommend this hotel to anyone visiting Catalina!!!

Room Tip: Great time to visit is very early in the off-season (end of Oct, early Nov). You can find great dea...
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pennstbsc9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, Manager at Pavilion Hotel, responded to this review, November 21, 2012
Thank you so much for your wonderful review of The Pavilion Hotel! Our staff strives to provide guests with the best service, atmosphere and cuisine, and your review will help us to achieve these goals. We appreciate any and all feedback. We are going to continue to improve your experience next time you come to stay with us. We are so glad you liked all of the tours that we have to offer. We thank you again for your review! Hope to see you on the island soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,008 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
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English first
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 18, 2012 via mobile

Location cannot be beat and the open courtyard is wonderful. Great staff. This will be the hotel we stay in every time we go back to Catalina. Such a cute and relaxing hotel right in the heart of the town.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deedeelbennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatalinaSCICo, Manager at Pavilion Hotel, responded to this review, November 21, 2012
Thank you so much for your wonderful review of The Pavilion Hotel! Our staff strives to provide guests with the best service, atmosphere and cuisine, and your review will help us to achieve these goals. We appreciate any and all feedback. We are going to continue to improve your experience. We thank you again for your review! Hope to see you on the island soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Charles, Louisiana
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

The GREAT staff will go above and beyond from the first step in to the last step out. A special thanks to Kris. The Pavilion was very clean with beautiful grounds. Each day you will enjoy an excellent breakfast and afternoon wine and cheese social.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mfog715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temecula, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 6, 2012

I grew up going to Catalina on a very regular basis. My parents lived there for 25 years. I remember when this hotel was a dumpy little motel style place that was very in appealing.
The transformation that Island resorts has done to this place is amazing! With my parents gone from the island, The Pavillion Hotel will be our usual place to stay when my wife and I travel alone. It is beautiful and the staff, amenities and atmosphere are perfect for a wonderful experience! I would recommend for and couple to stay.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BankerLXIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

We had a very nice stay at the Pavilion. The grounds are beautiful and right on the water. Convenient walking distance to everything in town. My room was very nice and very comfortable. Complimentary wine and appetizers in late afternoon and a very nice continental breakfast in the morning. The staff was very helpful and friendly. There is also a lovely fire pit on the grounds and it is fun to sit and meet other guests.

Room Tip: The rooms in the very back can be a bit noisy.
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janet m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak View, California
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

This is a beachfront hotel with very nice well decorated rooms, beautifully landscaped grounds, with great location. A wine and cheese hour for those that drink and a great continental breakfast plus each morning that is included. But most of all...THE STAFF IS THE BEST! They have a Four Seasons Staff!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travelinman819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

The Pavilion Hotel on Catalina Island is the place to stay. Staff is wonderful, they will take your luggage as you get off the boat. Rooms are small but clean. The breakfast has many choices and opened till 10:30 a.m. This place has the best location in town. Wonderful fire pit that is a perfect place for wine and cheese in the afternoon. Well stocked DVD selection for free. Another good place for DVD's is the public library.

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cherjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pavilion Hotel

Property: Pavilion Hotel
Address: 513 Crescent Ave., PO Box 737, Avalon, Catalina Island, CA 90704
Phone Number:
Location: United States > California > Catalina Island > Avalon
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Avalon
#1 Family Hotel in Avalon
#2 On the Beach Hotel in Avalon
#3 Romantic Hotel in Avalon
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pavilion Hotel 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
Complimentary room amenities include: Complimentary baggage service from the ferry, concierge service, continental breakfast, afternoon wine and cheese social, outdoor lounge with fire ring, movies, Blue Ray players & iPads for checkout, 37" flat screen TVs, HBO & Showtime movie channels, wireless Internet, iHome music centers, priority cabana/chaise reservations at Descanso Beach Club, priority table reservations at Avalon Grille, priority reservations at Island Spa Catalina, Starbucks coffee and tea, and in-room safes, refrigerators, irons, ironing boards & hair dryers. ... more   less 
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Also Known As:
Pavilion Lodge Catalina
Catalina Island Lodge Pavilion
Pavilion Lodge Avalon
Pavilion Hotel Avalon
Pavilion Hotel Catalina Island/Avalon, CA

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