On a scale of 1 to 5, I give them a 10. The customer service is outstanding!
There were 20 ladies in our group that stayed last year. This year there were 19. We had a group package that included the Catalina Express. The sheets were high quality. The staff was wonderful and helpful. Housekeeping even knocked on our doors to see if we needed anything.
A turndown with a chocolate on our pillow at night! With complimentary VOSS water.
Generous servings at the "Happy Hour" buffet each night. And they've added protein to their morning Continental Breakfast to my pleasure. We belong to Simi Valley New In Town Club, and we are ready to book for next year. Another group of 40 from Morro Bay have already reserved a block of rooms.
During the off season (after Oct 21?) there is a cruise ship in on Tuesdays, the Trolley would be a good value that day. $4 for one hour. I can't say enough on how nice this hotel is.
- Official Description (provided by the hotel):
- Complimentary room amenities include: Complimentary baggage service from the ferry, concierge service, continental breakfast, afternoon wine and cheese social, outdoor lounge with fire ring, movies, Blue Ray players & iPads for checkout, 37" flat screen TVs, HBO & Showtime movie channels, wireless Internet, iHome music centers, priority cabana/chaise reservations at Descanso Beach Club, priority table reservations at Avalon Grille, priority reservations at Island Spa Catalina, Starbucks coffee and tea, and in-room safes, refrigerators, irons, ironing boards & hair dryers. ... more less
- Reservation Options:
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- Also Known As:
- Pavilion Lodge Catalina
- Pavilion Hotel Avalon
- Pavilion Lodge Avalon
- Catalina Island Lodge Pavilion
- Pavilion Hotel Catalina Island/Avalon, CA