I took two friends who had never been to the island before for a birthday celebration and a weekend getaway. I was happy with the location of the hotel, being right off of front street and a short walk from the shuttle landing. The room as very nice, clean and well furnished for three people. But what really made the trip a great success was the staff. I had booked a package deal and when I tried to use some of the services, other than what was directly on hotel property, I was let down. The Avalon Grill was a hugh disappointment in the staff, their attitude and how the place was represented. Needless to say I will NEVER return nor suggest it to anyone in the future.. When Ibrough it up to the hotel staff, before I could even finish my compaint, teh night manager was on the phone to the grill and lodged a formal compaint on out behalf. I thought that was great.
I had also booked a few adventures on the island, one being the Eco Zip Tour. but for some reason one of the reservations did not make it to the comapny and I had to pay cas for the full price of the event. When I returend to the hotel, I was greeted by the same gentleman and there was no question as to refundig the full price I had to pay, but HOW to make it happen. He offered a very heartfelt apology and gave me the full price of teh event on my credit card.
If you ever want a great place to stay while on the island.. there is no better place than the Pavalion..
- Official Description (provided by the hotel):
- Complimentary room amenities include: Complimentary baggage service from the ferry, concierge service, continental breakfast, afternoon wine and cheese social, outdoor lounge with fire ring, movies, Blue Ray players & iPads for checkout, 37" flat screen TVs, HBO & Showtime movie channels, wireless Internet, iHome music centers, priority cabana/chaise reservations at Descanso Beach Club, priority table reservations at Avalon Grille, priority reservations at Island Spa Catalina, Starbucks coffee and tea, and in-room safes, refrigerators, irons, ironing boards & hair dryers. ... more less
- Reservation Options:
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- Also Known As:
- Pavilion Lodge Catalina
- Pavilion Lodge Avalon
- Pavilion Hotel Avalon
- Catalina Island Lodge Pavilion
- Pavilion Hotel Catalina Island/Avalon, CA