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“Great place to stay :)”

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Best Western Plus Colony Inn
Ranked #3 of 7 Hotels in Atascadero
Certificate of Excellence
Reviewed August 23, 2014

We are visitors from Australia driving through California on vacation. Sadly, our truck broke down on highway 101. AAA organised a tow to Atascadero. The towing guy suggested we stay at this motel and even dropped us off. We have been here for 3 nights while our truck is being repaired. We cannot speak highly enough of the place. All of the staff have been friendly and very helpful all the way from the front desk staff, janitors, gardeners, room cleaners etc. breakfast is good, pool and spa area is clean and attractive. A very disability friendly hotel - there are even special lifts for disabled people to be able to get in and out of the pool and spa. The spa worked fine while we were here. Internet can be quite slow at times but that's no big deal. Room was clean and bed was comfy. Door cards do lose their magnetising but the front desk where happy to fix this minor problem. Over all, a great place to stay and I have no problem recommending it.

  • Stayed: August 2014, traveled as a couple
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Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, General Manager at Best Western Plus Colony Inn, responded to this reviewResponded September 21, 2014

I am sorry for the circumstances that brought you to us . . .but WOW, thanks for all the great comments about the staff. Ultimately, that is the proof of an organization and we appreciate your kind remarks. I believe you mentioned all the different areas within the hotel.
On your comment about the wireless internet, we are in the process of upgrading our entire system to meet the demands of all the new devices and expectations that have developed in recent years. These improvements will be in place later in 2014.
We hope that when you return to visit from "down under", you'll stop in and say hello. Best regards!

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291 - 297 of 528 reviews

Reviewed August 22, 2014

Best Western Colony Inn is a great place with very reasonable pricing for what you get. Hot breakfast is tasty too! My only complaint is the set-up space for breakfast. It's too small of an area and gets crowded very quickly. Still overall, very happy with services.

  • Stayed: August 2014, traveled on business
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Review collected in partnership with Best Western
Thank Dora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, General Manager at Best Western Plus Colony Inn, responded to this reviewResponded September 21, 2014

Thank you for your feedback. We strive to make your whole experience comfortable & relaxing. In fact I agree with your observation on our breakfast area. We are in the process of designing a larger and more comfortable breakfast bar which we hope to have in place early this next year. I hope you'll return and let us know what you think! Thanks again for your kind words.

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Reviewed August 22, 2014

This hotel was very nice. The staff went out of their way to make our stay enjoyable, and the outdoor areas of the property were serene and beautiful. The breakfast served in the morning was very good and had a nice variety. It was served in a quiet but comfortable area in the hotel and it promoted a kind of nice interaction with other guests. Our room was quite large, and the spa and pool areas were also well maintained and quiet. Very nice experience overall.

  • Stayed: August 2014, traveled with family
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Review collected in partnership with Best Western
Thank Charlotte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, General Manager at Best Western Plus Colony Inn, responded to this reviewResponded September 21, 2014

We appreciate all the individual items that you highlighted in your remarks. We are constantly working to make things better and maintain our guests loyalty through the years. I sincerely hope you'll return to visit us again and have an opportunity to experience our improvements. Thank you again!

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Reviewed August 21, 2014

At the end of a long day of difficult driving, we were very pleased to arrive at this very nice BW. Everything went well, except that I couldn't figure out how to adjust the heat/cool system and was too tired to ask. The weather and room temp were pleasant so it wasn't a big deal. The beds were very comfortable. If i pass that way again, I would stay here.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, General Manager at Best Western Plus Colony Inn, responded to this reviewResponded September 21, 2014

Thank you for the kind words. We work very hard to provide a comfortable & safe hotel for your travel needs. We appreciate you sharing your thoughts, as it only helps us to focus on achieving your experience time and time again. Best regards and thank you.

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Reviewed August 19, 2014

Pros: room clean/fresh smelling, beds reasonably comfortable, easy to find

Cons:
- hot tub - not working, asked the front desk and was told it was "overheated" (given that the water was cold -- therefore it had not been on in a long time -- I do wonder how it could it have been "overheated"...) Also suspect it was not sanitary, damp swimsuit had horrible odor the following day (unlike any ever experienced from a properly chlorinated pool). Finally, while not the hotel's fault, any traveler should be prepared for big black crickets alive in the area of the pool and dead in the pool.

- Internet - able to connect, but too slow to be used for even checking email. (Hotel at the time did not have more than a handful of guests.)

- Breakfast - fresh fruit was the only healthy option and I arrived exactly mid-way through the breakfast period (7:30am) only to see the last of it go away and it was not be refilled. The eggs have ham in them (not vegetarian friendly), only 2% or full milk was available for cereal, and the muffins came in plastic wrappers.

  • Stayed: August 2014, traveled with family
    • Value
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1  Thank Smith0J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, General Manager at Best Western Plus Colony Inn, responded to this reviewResponded August 21, 2014

I am sorry the hot tub was not working when you went to use it. The heating & filtration is tied together and it becomes a water level issue. If the level drops too low, due to significant use, the equipment shuts down. Clearly, we need to provide more consistent attention to making sure this problem doesn't happen.
We are currently in the process of upgrading our wireless internet service to better accommodate the wealth of devices that we all now use. I apologize for the inconvenience you experienced.
I am intending to upgrade the mix of our breakfast bar to offer more options, including gluten free items, in the very near future.
Thank you for your constructive criticisms. I will take them to heart and hope that you might return and give us another opportunity to serve your needs in the future. Best regards!

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Reviewed August 18, 2014 via mobile

Saw this hotel from the 101 and decided to check it out. The bed was soft and the room exceeded my expectations. It was a great deal for the price. Given the selection in the area I believe I got very lucky withy selection.

  • Stayed: August 2014
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Thank Kelly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, General Manager at Best Western Plus Colony Inn, responded to this reviewResponded August 21, 2014

Thank you! It's nice to know that you found us as you did and had the positive experience which you shared. I hope that you'll visit us again in the not too distant future. Thank you again for your kind remarks.

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Reviewed August 18, 2014

Upon arrival to our room we noticed the door lock was broken, after reporting it, we were told a repair person would be there. Then after showering, we noticed the tub and sink drained very slowly, again a repair person would be there. We went out to dinner and upon returning, the lock was untouched and the tub drain plug was unscrewed and left on the tub floor. Wow! that fixed it-NOT! Breakfast is served in a hallway and the view is of other people's butts as the prepare their plates. Not very appetizing. The second day, we dined out! The front desk gave us no assistance and there didn'ts\ seem to be a manager on site-ever.

  • Stayed: August 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geof F, Manager at Best Western Plus Colony Inn, responded to this reviewResponded November 3, 2014

Linda,
We do appreciate you taking your time to share your concerns. As we have already communicated with you through two other channels of contact, I will let those responses and our actions suffice. Kindly.

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Additional Information about Best Western Plus Colony Inn

Address: 3600 El Camino Real, Atascadero, CA 93422-2554
Phone Number:
Location: United States > California > San Luis Obispo County > Atascadero
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Atascadero
Price Range: $90 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Colony Inn 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
BEST WESTERN PLUS Colony Inn is the perfect place to stay on California's Central Coast. Located in Atascadero, CA and surrounded by the special charm and excitement of Paso Robles Wine Country, BEST WESTERN PLUS Colony Inn is the perfect location for wine tasting, bike riding, golf, visiting the historic missions, family outings, and hiking. Motorcycle enthuses enjoy traveling the spectacular coastline leading to the Pacific Ocean where you will enjoy Hearst Castle, Morro Bay Harbor and quaint seaside shops, all minutes from the newly refreshed BEST WESTERN PLUS Colony Inn, Atascadero California. Hotel guests enjoy a fully appointed health club, Kennedy Club Fitness Center, which includes workout equipment, basketball courts, racquet ball courts, an Olympic size swimming pool, yoga and zumba classes and more. BEST WESTERN PLUS Colony Inn welcomes you to the Central Coast for family fun, a romantic get-away, business meetings and wine tasting! Corporate, military, AAA and senior rates are always available. Visit our calendar of events for attractions and events in San Luis Obispo County such Hot El Camino Nights & Car Show, The California Mid State Fair, The Tamale Festival, Paso Robles Wine Festival and Vine Street Showcase. ... more   less 
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Also Known As:
Best Western Plus Colony Hotel Atascadero
Best Western Atascadero
Atascadero Best Western
Best Western Colony Hotel

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