I came to Atascadero on business with one of my associates and we were very excited about staying in this hotel as we are traveling a lot with our company. We had received recommendations from our local clients and were looking forward to a nice stay at your establishment. Sadly, I must say that it was a disappointment from almost the beginning. The hotel itself is beautiful and the rooms were lovely - it was the service that proved to be a constant let down. Jeff was sweet and attempted to be helpful but from the moment we arrived the hotel seemed to be painfully under staffed as he valeted our car, checked us in and carried our luggage. He had to ask a young girl to run and find someone to help him - I assume she works there normally but was off duty. A number of other mishaps occurred during the stay including no wake up call which made us late for an appt (I attempted to use the automated system that didn't work so called the front desk and was assured that the gentleman I spoke with would take care of it), my associate had no water in her mini bar and then was sent on a goose chase (gift shop, bakery, etc), only to find there wasn't any in the hotel, the air conditioning was broken (I was told to open my windows to let the night air in), my room was not made up during the day and when I called and finally had it taken care of all they did was make the bed, no toiletries were replaced. When I called to talk to someone I was told there was no one there that could help me and that I was out of luck that evening and that I could speak to Dustin in the morning. We received a lot of inquiries from clients about your establishment and sadly had to report all of the mishaps. All in all, for a hotel that appears to be marketing itself as a luxury hotel (which to me includes top notch service) The Carlton seriously missed the mark
- Official Description (provided by the hotel):
- Our boutique, one-of-a-kind hotel is conveniently located in the heart of San Luis Obispo County- sandy beaches, wine country and the historic downtown are all just a short drive (or stroll) away. We boast a locally sourced, artisanal Bakery & Cafe that is open daily. We are also ow a member of STASH Hotel rewards- a one-of-a-kind rewards program for one-of-a-kind hotels! ... more less
- Reservation Options:
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- Also Known As:
- Carlton Hotel Atascadero