My husband and I intended to stay at the Carlton because it seemed to be a charming and elegant hotel, reasonably priced, in the Paso Robles wine region. After booking one night and being billed immediately on my credit card, I read additional reviews from folks who had had bad experiences with the way the hotel is managed. We decided to stay in Cambria instead and I cancelled our reservation on-line and asked for a confirmation. After more than 2 weeks, I had heard nothing, so I called them and they said they had no record of the cancellation but that they would cancel it immediately and send me a notice via e-mail. This they did. What they did not do was reverse the charge on my credit card. Another e-mail later and they have promised to do this. Now that we have returned from our trip (another 3 weeks later), I have received an e-mail from the manager thanking me for staying with them! All the charm in the world cannot make up for mismanagement, so I say to anyone contemplating staying here: do so only if you don't mind incompetence.
- Official Description (provided by the hotel):
- Our boutique, one-of-a-kind hotel is conveniently located in the heart of San Luis Obispo County- sandy beaches, wine country and the historic downtown are all just a short drive (or stroll) away. We boast a locally sourced, artisanal Bakery & Cafe that is open daily. We are also ow a member of STASH Hotel rewards- a one-of-a-kind rewards program for one-of-a-kind hotels! ... more less
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- Also Known As:
- Carlton Hotel Atascadero