We visit family in Atascadero several times a year. Although we usually stay in one of the nicer motels we decided to try the Carlton Hotel this trip. The hotel staff is really great - very friendly, accommodating and helpful. The amenities are super nice...the bed very comfortable...the restaurant downstairs a good place for breakfast, which came with the room. I think the remodel of this hotel was very well done and the hotel is probably the best place in Atascadero. We had some issues during our stay that Dina, the hotel manager, went out of her way to solve. Dina, by the way, is a terrific manager and very, very helpful/friendly. The issues are why I am giving the hotel a 3 star rating instead of higher. I hope I can "up" the rating after our next stay.
I booked the trip in late September or early October and was immediately charged for the first night's stay. On the way to Atascadero I decided to check the hotel rate and found it lower than I was quoted for all three days. I brought this to the desk clerk's attention when we checked in and she told us only the manager could adjust the charges.
When we met Dina she immediately gave us the "special" of 20% off if we stayed three nights (which we did), which saved quite a few dollars. Had I not looked up the price, though, I wonder if anyone would have told us about the special or the lower rates.
The hotel charges a $10 "resort fee" which is supposed to cover free wifi access in the rooms. This did not work in our room so we asked Dina if we had to pay for wifi. No one seemed to know why we couldn't access the wifi (it was not our phones or IPad as we got four bars on all devices). On our second day I overheard another guest telling Dina she could not access wifi in her room, either. Dina had a technician come in and on the third day we were able to get wifi in our room, although it was sporadic. Wifi in the lobby and elevator worked just fine.
I am allergic to feather pillows/comforters so I asked in advance for non-feather bedding. I am sorry to say that the pillows on the bed were probably as old as the hotel! One was ok and that's the one I used...my husband could have cared less. When I asked for newer pillows at the desk I was told we had the only non feather pillows and they guessed they'd have to buy some new ones. Huh?
Finally, we were on the third floor facing El Camino Real. We did not hear any noise from the street, other than motorcycles if they came by, which was nice. But...the first night we were there, at around 10 pm, we heard a really loud noise in the walls. In fact, it was loud enough that we had to raise the volume on the TV set to hear the dialogue.
We quickly realized that someone was taking a shower next door. About 30 minutes later, just as we were falling asleep, it happened again...another shower and unbelievable pipe noise that woke us up. This did not happen the other two nights we were there as we don't think anyone was in the room next door.
All in all, I would recommend the Carlton Hotel if you are staying in Atascadero or the surrounding area. We've stayed in Paso Robles and found it a bit far for going back and forth to visit with our family. Morro Bay is just 30 minutes away for a nice day trip...Cambria a bit further up Highway 1. There isn't much to do in Atascadero at night so staying at the Carlton is much nicer than at a motel along the highway.
- Official Description (provided by the hotel):
- Our boutique, one-of-a-kind hotel is conveniently located in the Atascadero Arts District in the heart of San Luis Obispo County- sandy beaches, wine country and the historic downtown are all just a short drive (or stroll) away. We boast a locally sourced, artisanal Bakery & Cafe that is open daily. We are also ow a member of STASH Hotel rewards- a one-of-a-kind rewards program for ... more less
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- Also Known As:
- Carlton Hotel Atascadero