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“Fantastic digs”

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Holiday Inn Express Hotel & Suites Atascadero
Ranked #4 of 7 Hotels in Atascadero
Certificate of Excellence
Reviewed September 6, 2011

Super nice staff. My room was clean, comfy and quiet. No complaints, just a big ol thumbs up.
Plenty of workspace and outlets if you're here for work, and many comfy lounging spots if you're here to relax.

  • Stayed: September 2011
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1  Thank Ifurita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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273 - 279 of 358 reviews

Reviewed September 5, 2011

The room was clean and fine but unfortunately, I had one of the worst experiences I have ever had in a hotel. After using the pool, we ( a family of 5) moved to the spa for a couple of minutes. After a minute or so, my 3 year-old went outside the hot pool and when he stood up I noticed a plastic in his foot. He took the plastic out of his foot and I gave a big scream when I noticed it was a used CONDOM. Obviously, we got all paranoid and wash my child's foot and hand about a thousand times. I reported this to the front desk. The next morning the condom was still there and saw when a person went inside to remove it. I mentioned this at the check-out time and the front-desk person told me that he had been informed (I think he was the manager) that the thing had been removed the previous day, that somebody had talked to me, and that the thing was actually a balloon. The three things were not true: it was not removed the previous day, nobody contacted me, and that was not a balloon (sure, a transparent balloon with a 2-inch ring).

I am still traumatized by the experience. This event overrides any positive experience we might have had in this hotel. I will never go back there.

  • Stayed: August 2011, traveled with family
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1  Thank Jose R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jfoote-sohi, General Manager at Holiday Inn Express Hotel & Suites Atascadero, responded to this reviewResponded September 8, 2011

Dear Sir,

We apologize for your experience and what you believe you saw at Holiday Inn Express & Suites of Atascadero. As discussed with you while still on property, it was not a condom but a balloon. Do to the severity of your claim, our Assistant Housekeeping Manager was sent instead of one of our Houseman to the pool area immediately. He was thankful to realize and report that it was only a balloon and not a condom. He has no reason to lie about what he finds in public areas as he has no control over those findings. Therefore, I have no reason to question what he reports. The hotel was sold out and filled with families over your stay. Our pool area was packed with families in the near 100 degree weather. If an offensive item such as a condom was not dealt with immediately and left for 24 hours, surely it would have been reported by other guests.

Again, I truly apologize for what you believe you experienced at my hotel. We are a stellar hotel with excellent guest comments. In our 3 years of operation, we have been the #1 Holiday Inn Express in our region for the past two years in a row. Our region encompasses 60-70 hotels in Central and Southern California. My hotel has received TripAdvisor.com’s esteemed Certificate of Excellence 2 years in a row as well. Accolades like these are only attained with a serious dedication to hospitality and guest satisfaction which myself and my staff are continually committed to.

If you would like to discuss the matter further, I am always available to our guests. Please contact me at the hotel directly: 805.462.0200 x 401.

Sincerely,
Amar Sohi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2011

This hotel was very nice. The rooms were quiet & clean and the beds were large. Nice big bathrooms. The staff was excellent!!!! The breakfast was delicious.

  • Stayed: August 2011, traveled with family
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Thank banktravel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2011

Cheli the breakfast supervisor was wonderful. When she worked on August 14 and 16, She made sure that there was a full breakfast for everyone, not just the people who showed up when it opened. She was also very conscientious of making sure everything was very clean. She was non stop working to make sure there was a variety of food for everyone.

My family and I had a great time and loved the pool. We also loved that the pool area had a covered area. We could go outside and enjoy the warm weather without having the sun beating down on us. We also enjoyed getting some food from the grocery store and having lunch down by the poot.

The front desk staff was very helpful. They were very helpful for helping us find a place to eat each night to accomodate our family and when we had other family member in town for a wedding. They were also great about finding us a church to attend on Sunday morning and made sure we had a map to find it and what time it started.

  • Stayed: August 2011, traveled with family
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Thank Kathleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2011

We stayed here while on route to SF from LA, and the hotel was probably the best 3 star hotel we've stayed at. The rooms are completely redone with very nice finishes (comparable to some 3.5-4 star hotels). The swimming pool and jacuzzi wasn't large, but we had it all to ourselves (heated) which was extra nice. Lastly, the complimentary breakfast was great! We made our own pancakes. And they even had biscuits, gravy, and sausages along with fruit, hot & cold eggs, yogurt, and all the different drinks.
A great start to any vacation or a vacation in itself as it's very close to Paso Robles.

Room Tip: Stay in rooms facing the pool side, away from the highway.
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  • Stayed: August 2011, traveled with family
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Thank sylk1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2011

I stayed here for 3 nights and found the staff (counter and cleaning) to be very well trained and good at their jobs. I had a king suite with LCD TV and the room was very large. The hotel is right beside the 101 and in general, is very clean and their breakfast was good. I always, when checking out, wait to see if they ask how my stay was and if there would be anything they could do to make things better. Well ... they passed. Most dont.

  • Stayed: January 2011, traveled solo
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Thank KentuckyColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2011

Stayed at this hotel in July while attending the mid state fair in Paso Robles. The front desk staff was very nice. The rooms were comfortable and clean. Nice bathrooms with granite on the counter and in the shower. Plenty of storage space (especially for 2 girls with alot of bathroom
products) with recessed shelves next to sink, and 2 large shelves in the shower. Room had a frig which was a decent size. We also had a flat panel TV.
Good location with easy access to highway. Our room was on the highway side and was pretty quiet. Plenty of parking available. Nice lobby/breakfast area with flat panel TV and nice couches and chairs.

  • Stayed: July 2011
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Thank Fluffybunny6702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Atascadero

Address: 9010 W Front Rd, Atascadero, CA 93422-5403
Phone Number:
Location: United States > California > San Luis Obispo County > Atascadero
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Atascadero
Price Range: $108 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Atascadero 3*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites, Atascadero Enjoy a comfortable stay at the newly-built Holiday Inn Express & Suites, Atascadero. The hotel is located just 20 miles from the San Luis Obispo Airport and ten miles from the California coastal beaches. Your family is sure to enjoy lodging in Atascadero, California where our central coast hotel provides convenient access to several nearby attractions including over 300 wineries, Charles Paddock Zoo, Vina Robles Amphitheater, Atascadero Lake Park and Cal Poly State University. Other sights and activities include beautiful hiking trails at Morro Bay State Park, the ancient Morro Rock located along the California shoreline, which is one of the most photographed places in California and world-famous Hearst Castle. Business and leisure travelers alike enjoy all the comforts of home and office at this hotel in Atascadero, California. Enjoy our evening guests receptions featuring local beer, wine and gourmet cheese each Monday - Thursday. Relax in our heated outdoor pool and whirlpool spa, break a sweat in the Fitness Center or stay connected with our complimentary wired and wireless Internet access throughout our hotel and Business Center which is complete with copying and faxing services. Our Central Coast hotel also offers the delicious, complimentary Express Start full hot breakfast bar every morning, which features our exclusive cinnamon rolls. Start planning your California vacation or business trip now at our Atascadero hotel with boutique flare and great value. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Atascadero
Holiday Inn Express Atascadero
Holiday Inn Atascadero
Atascadero Holiday Inn

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