I reserved an inexpensive room for a stop on our way to our daughter's graduation at UCSB (Santa Barbara increases their hotel rooms by almost 50% for graduation weekends) the day we were traveling. The booking.com system (which is what the hotel site defaults to) said there was only 1 room left at this price (2 Q - $49). Printed confirmation and then drove 7 hours. They did NOT have ANY reservation for me. A change in plans earlier left us needing only 1 bed so I mentioned this calmly to D.J. the manager on duty that evening. The hotel was busy when I checked in at 9pm and calls were coming in for any vacancies (there were none as the Classic Car event was in town this weekend). After a long exhausting day, I was annoyed, frustrated and finally in tears. D.J. was helpful in finding an accommodation that would fit my needs (non-smoking room).
I know my situation probably incurred the wrath of someone else checking in later to find either no room or a smoking room when they did not need/want it.
Thank you D.J. for helping me out in a frustrating situation. She indicated this has happened before with reserving online at booking.com but she did have other booking.com reservations sitting in front of her. My recommendation is to stay here if you are not looking for luxury as the room was very adequate for the price paid ($42.99 for one bed), BUT, call the motel directly to book your room.
I was also a bit worried about some past reviews from 2010 of bed bugs. There was no issue with this in June 2012.
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- Also Known As:
- Premier Hotel Arroyo Grande
- Premier Inn Arroyo Grande