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“Beautiful hotel, I loved it!”

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Hampton Inn & Suites Arroyo Grande/Pismo Beach Area
Ranked #2 of 5 Hotels in Arroyo Grande
Certificate of Excellence
Swannanoa, North Carolina
2 reviews
“Beautiful hotel, I loved it!”
Reviewed February 14, 2013

I stayed for 7 nights at the Hampton Inn Arroyo Grande. The room was AWESOME and the hotel staff was incredibly friendly...especially Peg at the front desk. She gave me pointers on restaurants in the area and in the evening she wanted to hear all about my escapes for the day. I WILL stay here again, for 10 days next time.

Room Tip: I didn't see the other rooms but mine was fabulous
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, February 20, 2013
Dear Linda M,

Thank you for taking the time to write your review. It's always a pleasure to hear from our guests about their experience. I will pass on the great comments about Peg and the team. We look forward to your 10 day visit with us next time! Warm Regards, Lee
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685 reviews from our community

Traveler rating
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    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sunnyvale, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2013

Beware of 'accessible' room offers. That's what we were stuck with because of an early arrival, I guess. It certainly was NOT requested. Question is: how can you give out accessible room first if you really intend to fill the needs of a person who might need such facilities? Also read the 'Pismofamily' comments. Unless Hilton has changed is policies, this property is not representative of 'the old Hilton' I remember. I'm of the opinion the accommodations business is very competitive 'until arrival'.

Stayed January 2013, traveled as a couple
Helpful?
Thank Sunnyvale89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, February 5, 2013
Dear Sunnyvale89,

So sorry to hear that you didn't enjoy the room that you had. We try to be sure to give our guests rooms that they are comfortable with and make every effort to give our early arrival guests a room as soon as one is available. We pre-assign all of the guests requesting accessible rooms and be sure that we provide those rooms for them first. I hope you will give us another try! Just contact the hotel directly and we will discuss the room type that you would prefer and pre-assign that for you. Thank you for staying with us! Kind Regards, Lee
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Fairfield
Level Contributor
402 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed January 30, 2013

There's much to recommend this hotel. The hotel is easy to find and conveniently located right off the freeway with free parking. We picked this hotel mostly because my husband is a Hilton Diamond member and we needed a convenient place to stay with 3 children while our middle son competed at a robotics competition at Cal Poly. Our room was clean and large enough to accomodate our whole family. It was located on the same floor as the reception area, facing the parking lot. We didn't hear any street noise and very little noise from other guests. The only issue we had with the room was that the desk chair was broken. However, within a few minutes of calling the front desk, the desk clerk personally brought us a new chair. This hotel really stood out because the staff was so friendly. Every time we passed through the lobby, the desk clerk talked to us. We also received a call, making sure we had everything we needed. We enjoyed the heated pool and jacuzzi, which feels private since it faces the hill. The hotel also has a nice exercise room which opens bright and early at 6am. I was able to run 3 miles on the treadmill before my family members woke up. We enjoyed the breakfast, there were plenty of options (cereal, pastry, fruit salad, waffles etc.)

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank California_momofsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, February 1, 2013
Dear California Mom of six,

Thank you for sharing your wonderful experience with us and the world of travelers! I'm so glad you enjoyed your stay with us! I will pass on to the staff the wonderful friendly service they rpovided to you. It's always nice to share the guest experience with the team! Thank you again for staying with us! We hope to see you again the next time you visit the area! Warm Regards, Lee
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simi valley
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 26, 2013

Our room was very nice, our stay was pleasant enough. The Wifi did not work the whole time we were there. Also beware, I forgot and left my very nice jacket, jeans and shoes in the closet. We called immediately as soon as we got home. The disappointing part is that when I called the mgr seemed concerned enough, took my # and said she would check into it and call me. I never received a call or information on my items. Consequently I have to assume that they do not care enough to want returning customers. We had stayed here twice, and will never stay again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pismofamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, February 1, 2013
Dear Pismo Family,

Thank you for writing a review and bringing to light your experience with us. I'm glad you enjoyed your stay and am sorry about the time it took for my supervisor to call you back on your items you left behind. She was trying to search further than our just log and our storage areas. Questioned the staff if they remembered seeing anything and double-checking with the Executive Housekeeper. Unfortunately, nothing was found and that's when she made the call to you. We have logged it in our system should anything turn up we'll be happy to return your items in a timely manor if found. Again I thank you for staying with us and apologize for the delayed response to your request. Kindess Regards, Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
52 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 21, 2013

This is a newer property with easy access to Hwy 101. Rooms are clean, spacious and comfortable. Internet is fast & reliable. Breakfast in the morning is typical of a business hotel; well stocked and good overall. Staff was friendly and helpful. The only issues I had were 1) my room had a shower with no tub (although there is a hot tub on the property so that compensates for that) and 2) this hotel does permit guests to bring their four legged friends along for the stay. Now I understand that the hospitality industry is doing everything it can to accomodate folks with pets but this shouldn't be at the expense of other guests enjoyment of the hotel. Unfortunately at around 8 a.m. I was awakened by a "yelping" dog in the room next door (left unattended by its owner who was probably having breakfast). This is something that hotels need to be mindful of. Maybe they can put all of the "dog owners" in a separate area of the hotel so they can all bark with each other and let the rest of the hotel guests get some sleep? In any event, the hotel is still a nice place to stay.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craig W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, January 23, 2013
Dear Calguysactown,

Thank you for sharing your experience with us! I'm gald you found your room to be clean and comfortable except for the yelping dog. Unfortunately some of our guests fail to follow the rules we have in place. Pets are never to be left unattended. We designate the 1st floor to accommodate those with pets. We hope you'll give us another visit and we'll do our best to keep you away form the pet floor. We do have King Studio Suites that have tubs if you want to give that a try the next time you visit. Just contact the hotel and we can set your request for your reservation. Thanks again for staying with us! We look forward to seeing you again! Kind Regards, Lee
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Grass Valley, California, United States
1 review
Reviewed January 16, 2013

Very clean, friendly staff, beautiful ammenities. Breakfast was also a pleasant surprise. Everything was high quality and exceptionally clean. I was so impressed with the room I took photos so I could do some home decorating in the same fashion. Bathroom was huge and the shower was to die for -- Definitely will visit again!

Room Tip: Fitness center is fabulous! Bring workout clothes!!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, January 23, 2013
Dear Emma S,

We are so happy you enjoyed your stay with us! I will share your review with the staff. It's always nice to know we have provided excellent service and comfortable accommodations. I'm glad you had a chance to enjoy breakfast too! We look forward to your next visit! Warm Regards, Lee
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Vlaardingen, Zuid-Holland, Netherlands
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 13, 2013

Overall a good hotel, but I rented a executive suite on the first floor. First night with no issues at all. Good bed, nice bathroom and good place to keep connected and get work done. The next day however I discovered something not so nice. After a quick swim in the Pacific I took a shower and after that I felt itching on my lower legs.... FLEAS... what the .. is this. Turned out it was allowed to keep pets on the first floor. But, good service, got me another room on a different floor. The other surprise was with breakfast. Caron cups and plates, plastic forks and knives... What's this? Crazy... not so much food to choose from either....

Room Tip: Do not take a room on the pets allowed floor.
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank koppd0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee B, General Manager at Hampton Inn & Suites Arroyo Grande/Pismo Beach Area, responded to this review, January 15, 2013
Dear koppd0,

Thank you for sharing your experience and I assure you I am taking every effort to address any problems on the pet floor. I apologize for any discomfort you experienced. Glad to hear we were able to move you to a comfortable room. As for the paper goods and plastic utinsels unfortunately, we have to comply with the Brand Standards and don't have a choice in the matter. Usually our guests really enjoy the large selection for breakfast so I'm not sure where we fell short on selection as that too is a Brand Standard. Thank you again for bringing this to my attention as I really appreciate the opprotunity to make sure to address any problems. Hope you'll come see us again if you make it back to the area! By the way, Cute Baby picture! Warmest Regards, Lee
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Additional Information about Hampton Inn & Suites Arroyo Grande/Pismo Beach Area

Property: Hampton Inn & Suites Arroyo Grande/Pismo Beach Area
Address: 1400 W Branch St, Arroyo Grande, CA 93420-1826
Phone Number:
Location: United States > California > San Luis Obispo County > Arroyo Grande
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Arroyo Grande
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Arroyo Grande/Pismo Beach Area 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Hampton Inn & Suites Arroyo Grande Hotel Arroyo Grande
Hampton Inn And Suites Arroyo Grande

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