I stayed here solely because my job sent me to this location. Half of us were split between the two sister properties while on assignment, and boy...
...did we get the raw end of the deal! From the time we checked in, only one person knew what was going on. There was a line at the front desk because there wasn't enough staff on duty. Apparently, she was searching in the clean pile for wash clothes and towels. Every day, this was an adventure and they never had enough. Rosa seemed to be one of the only people on target. Kelli was the other worker who seemed cheerful as well as helpful. Unfortunately, Jonathan was not. Not only, was he lost in terms of checking people in and out, but he never seemed to grasp the concept that he is working customer service. He used the excuse that he was new and still training. Unfortunately, another guest explained he has been there for 5 months, so how can he be considered new? David acted as if he didn't want to be there, not willing to lend a hand. Martha the manager feels she can speak to guests however she feels pushing the blame onto guests in lieu of her untrained idiotic staff. All-in-all, this place was infested with prostitutes, druggies and children with no respect for others.
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- Also Known As:
- Extended Stay America Los Angeles / Arcadia Hotel Arcadia
- Extended Stay America Arcadia