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Hilton Garden Inn Arcadia/Pasadena Area
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Reviews (562)
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All reviewscookiesgreat place to staycomfortable bedspasadena areadowntown laclean hotelfront desk staffbusiness centerwithin walking distancebusiness triplocation is greatexcellent stayrose bowlsanta anita racetrackeasy accessmade to order breakfastfree parking
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Reviewed June 24, 2013

This Hilton is clean establishment located in a pleasant and easy to find neighborhood. The staff was polite and efficient. It is rare I say a hotel bed is comfortable but these were. Their linens were so nice I thought they would look nice in my home; they would have but for the fact the king comforter didn't fit in my suitcase. Stay here, it's a nice place

  • Stayed: June 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

I've stayed at this hotel a lot, at HGIs a lot and all Hilton properties a lot. what sets this hotel apart is the wonderful staff, GM Juan, front desk person Dan Su and so many others. it is obvious that Mr. Juan instills a sense of pride in the property and the work and the people show it. I frankly don't care if any Trip Advisor users like this place or not. I do. and continue staying

  • Stayed: June 2013, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
1  Thank Mickey_from_PDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2013

Our experience at the hotel was excellent, mostly due to the staff. They are at the ready to answer any questions and take care of any concerns. We left two pairs of shoes behind when we checked out and an employee ran out to the parking lot to return them to us. Now that is over the top service! The rooms were clean and quiet. The pool hours were from 5am-10pm; couldn't t ask for anything more!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Therese R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
12
Reviewed June 12, 2013

there seems to be some renovation in the last 10 year, but the hotel is still old. carpet is smelly. Elevator has alot of sounds. Very scary and spoky when you take it @ the middle of the night. Bathroom needs update.

  • Stayed: June 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan N, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this reviewResponded August 8, 2013

Dear Guest,

I am sorry to hear about the issues you mentioned: about our hotel feeling/looking old, our carpet being smelly. and our elevator having alot of sounds, and you feeling scary and spoky when you rode them.
We take pride in the customer service, and the level of cleanliness we provide to each and every one of our guests, and I feel bad that we failed to provide you with a positive and satsifactory experience during this stay.
Please contact me at your earliest convenience, as I would like to further assist you,

Cordially,

Juan Navarro-Sigala
General Manager
626-574-6900
paspa_gm@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

The hotel staff is extremely courteous,knowledgeable, helpful and friendly. They are good people. Special thanks to Pamela and Thomas. Am a repeat customer and find the rooms to very comfortable. The amenities are great. During one stay, there was a problem with a mystery smell in the room, and was immediately moved, even got help with the suitcases.

Room Tip: Kids activities rating is average because tool doesn't let me unselect it. Kids activities and Spa should be Not Applicable (N/A).
  • Stayed: May 2013, traveled with family
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Thank Skilyne74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan N, General Manager at Hilton Garden Inn Arcadia/Pasadena Area, responded to this reviewResponded July 16, 2013

Dear Skyline 74,
We thank you very much for taking the time to share your experience during your recent stay with us. I have shared your comments during our daily training huddle, and Thomas & Pamela were excited to hear that you were able to remember their names.
Thank you again, and look forward to see you next time you visit this area,

Cordially,

Juan Navarro-Sigala
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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