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“Very comfortable.”

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Embassy Suites by Hilton Arcadia Pasadena Area
Ranked #3 of 8 Hotels in Arcadia
Reviewed July 21, 2010

This hotel was clean and very comfortable. The only problem I had with it was not the fault of the hotel, but the parents who do not supervise their children. The breakfast was excellent but spoiled by kids handling the food and putting it back, putting it in their mouths at the counter, playing with the food and being unruly. Very unsanitary. Staff expected parents to take control but they just looked the other way. Staff needs to step in and manage this becuase it is a health hazard.

  • Stayed: July 2010, traveled with family
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1  Thank caseytaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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940 - 946 of 1,008 reviews

Reviewed July 15, 2010

The rooms are spacious and the rate is better than ok, but the customer service is atrocious.
In a nutshell, the AC is always a problem and the women at the front desk are extremely rude and never helpful! Then again what can you expect when the manager is just as unsavory and anything but apologetic when I expressed my complaints.
His bedside manner was the worse I have ever encountered as far as hospitality managers go! He was adement in explaining to me that I was at fault and not his staff, to the point of offering to waive the fee if I wanted to check out. We stayed a total of 6 days instead of 10 and although we did stay at the Embassy Suites at LAX for 4 days previous to this one, it seems to me that this Hilton Chain is not in the business of keeping their customers happy and coming back.
Last but not least, we paid for our stay and he took the time to call me after he accompanied my daughter and I upstairs to see for himself that the key was not working, to inform me that I was wrong again because the key I was using was from the previous room we were evacuated from because of maintenance issues! He can rest assure that I will be writing an extended and detailed letter to the corporate office and hopefully they will all take a course on good customer service.

These were all the issues:
-The keys are always a problem.
-The AC in the gym is never at a comfortable temperature.
-One day the room attendant just left clean towels and forgot to make 1 of the 2 beds.
-She did not clean the bathroom, leave coffee, cups or clean glasses to replace the
dirty ones she took.
-The internet is complimentary, but it drops every 15 minutes and you have to put in the
password again! (make sure you carry it with you at all times)
-You don't get an internet signal in the bedroom, just the living room.
-The are never towels or cleaning supplies in the gym to wipe off other peoples sweat,
from the machines.

Hope this helps and saves you from an unpleasant vacation.

  • Stayed: July 2010, traveled on business
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1  Thank Pbspk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2010

I generally enjoy the Embassy Suites as a chain, due to the free breakfast and the free happy hour - I'm a sucker for the simple things. At $110, this was pretty much the right price point. Anything more, and I would've been upset by the very dated decor, and the sticky floors in the 'dining' area. This place will get the job done if you're looking for a place to rest your head for a night and not get raked over the coals by a breakfast and a couple of drinks at night.

Stayed: July 2010, traveled on business
1  Thank franksbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2010

The property is very nice, the service is adequate and the location is convenient, but......this place is in sore need of an update. Paint, and finishes are all dated. The carpet in the common areas is absolutely disgusting - beyond cleaning. The wireless is quick and it's nice to have a full desk to work on. I would prefer a newer property with up to date amenities and decor, and the are many around.

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Thank Stevwthw6th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2010

Our daughter attends Azusa Pacific University and this Embassy Suites is located about eight miles away. This is our fourth stay here in a two-year period. The property is clean, comfortable and is located in a safe area. Across the street there is Starbucks, several restaurants, and other retail businesses. Two miles down the road is Westfield Shopping Center, which has a movie theater, bookstore, Cheesecake Factory, and other department stores. A block away is Wells Fargo Bank, AAA, and other businesses - just a great location to be in! The 210 exit is about one-half mile away.

The daily breakfast is very good, there is something for everyone. There are omelets cooked to order, scrambled eggs are ready made, bacon, sausages, toast, bagels, muffins, three kinds of juices, fresh fruit, fruit salad, several cold cereals, yogurt, milk, hot chocolate, tea, and coffee. The service staff was very friendly and kept all tables cleared of used plates and utensils

There is free wi-fi in every suite. If you need a computer to use there are two computers and printers for guests use (no charge) in their 'business center' located next to the check-in desk. This is very convenient because on one trip I did not bring my computer and at the last minute I had to print out a boarding pass. The computer and printer there enabled me to get what I needed (no charge).

Super Shuttle from this hotel to the Ontario Airport will run you about $45 for the first guest and $10 for each additional guest (going to the same location on the same trip). For guests who are driving, there is plenty of parking right in the front parking lot, which is well lit. There is additional parking in the back but that is a bit inconvenient. One thing this Embassy Suites lacks is someone to assist you with your baggage. There are luggage carts for you to 'help yourself' but most guests that stay here seem to be able to manage their one or two luggage pieces.

Rooms are very clean and kept well maintained, even though some of the bathrooms may seem slightly dated. It is a nice set up having two flat screens in every suite. If one person needs to sleep earlier and the other sleeps later, there is a door that separates the bedroom from the living room/sitting area. There is a mini-refrigerator, small microwave and coffee maker in every suite.

The sofa bed in the living room area is a fold out bed, just in case you want additional bedding in addition to the bed(s) that are in the bedroom.

For each of our stays (the breakfasts are included), we paid about $150 for the three of us. This is one hotel that we will definitely return to. So far we have not been disappointed.

  • Stayed: January 2010, traveled as a couple
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1  Thank LovingYarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2009

Never stay here and this is coming from a Hilton Honors member that inly stays at Hilton Hotels. The staff has no control of the guests. The parking lot after dusk is a drunken free for all. My car got hit in the parking lot while I was there.

  • Stayed: September 2009, traveled as a couple
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3  Thank rayda81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2009

I got suckered into this hotel because of its convenient location and reasonable price. It is CHAOS AT NIGHT!! The nightly scenario at midnight: kids running and yelling through the hallways and adults shouting and acting rowdy in the inner courtyard. Oh...don't forget the slamming doors and room parties. As a result, the atmosphere is that of a cheap motel. Management is aware of the noise problem (as are previous travelers as you can read from their reviews) and they don't do anything about it. Your complaints fall to deaf ears. STAY AWAY - THIS PLACE IS HORRIBLE!!

  • Stayed: August 2009, traveled with family
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3  Thank Mielikki55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Arcadia Pasadena Area

Address: 211 E Huntington Dr, Arcadia, CA 91006-3745
Phone Number:
Location: United States > California > Arcadia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Arcadia
Price Range: $157 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Arcadia Pasadena Area 3*
Number of rooms: 192
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Also Known As:
Embassy Suites Hotel Arcadia
Embassy Suites Arcadia
Arcadia Embassy Suites

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