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“Smiles everywhere”

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Embassy Suites by Hilton Arcadia Pasadena Area
Ranked #3 of 8 Hotels in Arcadia
Houston, Texas
Level Contributor
15 reviews
14 hotel reviews
“Smiles everywhere”
Reviewed March 13, 2014

Thank you for making my stay in Arcadia great! I was there attending a conference at the hotel and was met with smiles and hello's every time I encountered a staff member. My room was immaculate and so spacious. While I did not get to enjoy the evening happy hour, I did enjoy breakfast and the friendly staff in the breakfast area. The food served at the conference was delicious and the staff was more than friendly. I very much enjoyed my time and hope to visit again soon. Thanks for making me feel special!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Haley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
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  • Danish first
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2014

Fabulous place to stay, cooked to order breakfast. Managers evening drinks. Free WiFi. Great restaurant. Easy to get around with a car, freeway very close. Rooms were great - fridge, coffee machine, microwave & sink. Friendly staff very helpful.

  • Stayed February 2014, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Puente, United States
2 reviews
Reviewed February 25, 2014

This Place is better than expected. We had the complimentary breakfast, although they were out of plates.:) it took a while before someone brought the plates out. aside from this it was good. i would return for the indoor pool.

  • Stayed February 2014, traveled solo
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Rosalina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed February 18, 2014

Pleasant experience not extraordinary but good. I would definitely stay here again, especially with the evening reception and breakfast. I would recommend this hotel although many of the Embassy Suite facilities are a bit cheaper!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank joeh552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level Contributor
244 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed February 15, 2014

Ralph, as usual, provides a great distraction after a hard day, pushing his signature drink at the manager's reception. While the hotel itself could use some updates, the service is great and let's me keep it in the rotation of Hilton properties I visit on a monthly basis.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrananMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, United States
1 review
Reviewed February 15, 2014

Embassy Suites offers an excellant value by offering two rooms to spraed out, the complimentary breakfast and reception. The staff is very friendly and efficient. The location is good for us and the property is beautifully maintained.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arcadia/Pasadena, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 14, 2014

On multiple instances, our tub faucet backed up black sludge onto our tub, the AC went out, the electricity went out, the key card access to the room went out, multiple folks would be yelling in the hallways at night without any comments from the hotel. The room always had a musty/moldy smell. Our feet were always black after walking barefoot on the carpets. I slept one nite in the sleep sofa and threw out my back, and had to take two days off from work. Construction sounds are all around you. Complimentary breakfast is the same every single day. Lobby folks do not know the area at all (when asking for laundry mat or places to eat). Laundry washer/dryer are barely functional. Lobby looks like the 1970s. Elevators are incredibly slow if operational at all.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
211ESArcadia, Director of Sales at Embassy Suites by Hilton Arcadia Pasadena Area, responded to this review, September 21, 2014
Dear Stephen,

Thank you for taking the time to review our hotel, I apologize that it has taken me so long to respond!

Since your stay all suites have received new carpet - the construction noise you may have experienced may have been from the installation of the new carpet or perhaps the construction from the new Gold Line going in near the hotel. Our guest suites will be undergoing renovation towards the end of the year, beginning of first quarter next year.

Our complimentary Made-to-Order breakfast offers several options each day - yes, it may be the same product, but you are able to make it different by what you order. We do breakfast your way everyday!

Thank you for your review - Naomi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites by Hilton Arcadia Pasadena Area

Property: Embassy Suites by Hilton Arcadia Pasadena Area
Address: 211 E Huntington Dr, Arcadia, CA 91006-3745
Phone Number:
Location: United States > California > Arcadia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Arcadia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Arcadia Pasadena Area 3*
Number of rooms: 192
Reservation Options:
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Also Known As:
Embassy Suites Hotel Arcadia
Embassy Suites Arcadia
Arcadia Embassy Suites

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