This hotel was our home for four/five days in August for the start of our family vacation. We day tripped it to the desert, to the mountains, to the tar pits, to shopping, and this location was perfect!!! The housekeeping left a little to be desired, but when I put in a call for missing towels, amenities and such - delivery to my room was IMMEDIATE. Just too bad I had to make the call in the first place (multiple times). And my pet peeve - no hot water. The engineer took a look and there was hot water - in the middle of the day - which was no helpful.
Embassy Suite extras were great during the week - more than overwhelmed on the weekends. The bartender was ridiculous during the week and pouring four ounce scotches. That is just stupid wasteful. No one needs that much booze (free or not) at 6pm at night.
The parking lot was being repaved and I though the hotel handled it VERY well and overcommunicated the plans and revised parking areas. Well done.
The manager was diligent about our issues and re-imbursed us one night when we checked out. Thanks for the gesture. It certainly helped with the inconveniences.
Overall a good experience.
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- Also Known As:
- Embassy Suites Hotel Arcadia
- Embassy Suites Arcadia
- Arcadia Embassy Suites