It is definitely way below a normal Embassy Suite. It needs an upgrade (not to the extend of a major renovation). My complains are: (1) there are smoking rooms at this property, (2) air conditioning, (3) poorly maintained room, (4) unfriendly staff,and (5) slow elevator.
I was very disappointed to get a 'smoking room'. The front desk might be willing but said there was no room to accommodate me. In this day and age, I was surprised that
The air conditioning is ineffective.
We were constantly sweating in our room even in dry Southern Califonia weather. We lowered our room temperature to 68F. it made no difference.
We had two large size burn marks on our room carpet. One was about 2"x3". The other was about 1"x2". Bath tub had a layer of gritty material in the tub when I took a shower the first time. It was easiler washed off. One interior door knob was loose and can be pulled off without efforts. In their defense, I did not report it. However, I would think cleaning ladies had multiple opportunities to catch it everyday.
Front desk staff was polite, but stiff. They are not warm nor helpful. They never smiled I did not feel that I was welcomed..
Elevator was slow. One was broken for the two days I was there. We spent a lot of time waiting for the elevator car.
If you prefer the location, there are Residence Inn and Hampton Inn right next door. there is a Double Tree hotel within 1/4 mile.
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- Also Known As:
- Embassy Suites Hotel Arcadia
- Embassy Suites Arcadia
- Arcadia Embassy Suites