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“Great place, until.....”

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Best Western Seacliff Inn
Ranked #1 of 6 Hotels in Aptos
Certificate of Excellence
Reviewed May 6, 2013

This was a great location for us. The place was beautifully laid out and landscaped nicely. We thought it was perfect, looked clean, however, I woke up bites all over my one leg, lower back, stomach and buttocks. We then searched the mattress, mattress pad for the bed bugs and did not find any. My husband told the front desk, spoke to Grace, and she said they don't have bed bugs and would tell the manager. Well, apparently they do because it is definitely bed bug bites and they burn and hurt. We never received a call from the manager. Although, we need to go back to the area in two weeks, we will not stay there, obviously. We think it was the pillows as I use them for my legs but of course could not be sure

  • Stayed: May 2013, traveled on business
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3  Thank cherlax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seacliff7500, General Manager at Best Western Seacliff Inn, responded to this reviewResponded May 13, 2013

The following response is respectfully submitted. First and foremost it should be noted that this isolated incident has been taken very seriously by the staff and management of the Best Western Plus Seacliff Inn. Our guests, past and future, should not be alarmed as there is no bed bug problem at our property.

Although an isolated occurrence, anytime a guest is not satisfied or not comfortable for any reason it becomes a top concern for all of us at the Best Western Plus Seacliff Inn as guest satisfaction and comfort remain our number one priority.

Regarding the incident in question the room was immediately taken off-line; a staff evaluation was conducted, followed by a thorough professional examination. It was not until management was 100% certain that the room was suitable for occupancy that it was returned to inventory. The guest was also personally contacted by the General Manager. As an experienced and conscientious hospitality professional this incident is both frustrating and alarming, as we host thousands of guests each year, consistently providing exemplary service and comfort. We unequivocally apologize for the inconvenience and discomfort this guest experienced and once again, we would like to assure you that the Best Western Plus Seacliff Inn does not have a bed bug problem. We take every step including staff training and implementing professional preventative programs to insure our guests’ comfort.

Employees of the Best Western Plus Seacliff Inn are firmly committed to guest satisfaction and the guest experience. We would like to personally invite you to experience this for yourself.

Sincerely,

General Manager

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711 - 717 of 850 reviews

A Best Western traveler
Sebastopol, California, Usa
12
Reviewed April 30, 2013

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
seacliff7500, Manager at Best Western Seacliff Inn, responded to this reviewResponded May 9, 2013

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Reviewed April 25, 2013

We had a very short stay here in March although it would have been nice to have been able to stay longer. There is always next time!
We were looking for an alternative to the Seascape Resort since we were only in the area for one night and did not want to pay that price when we could not enjoy the area/beach. We felt lucky to find this cozy hotel!
It is right off the highway but you would not know as the foliage is lush. We had a room that faced the pool area and although there were a few families enjoying the area, our room was quiet. The breakfast buffet was good although it seemed that they kept running out of food (but there were many families dining in that area at that time). Safeway is conveniently located across the road. The room was clean and adequately stocked for the number of guests in the room, the staff was mostly friendly, and the overall impression is this is a great hotel for the money!!!

  • Stayed: March 2013, traveled with family
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Thank SoccerMomof233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seacliff7500, Manager at Best Western Seacliff Inn, responded to this reviewResponded April 30, 2013

Hi SoccerMo233,

It’s nice to hear you enjoyed your stay at the Seacliff Inn! Thank you for sharing how convenient everything was, how friendly our staff was, and how clean and well maintained we keep the property. I am sorry for any inconvenience that the complimentary breakfast buffet might have caused during your stay. Your experience is very valuable to me and my team, and we will certainly be using it to improve our standard of excellence. We appreciate you taking the time to review us and I hope that you’ll consider us the next time you return to Aptos.

Hope to see you soon!
Management

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Reviewed April 8, 2013

What a great place. Beautifully laid out and landscaped. Did not spend much time here but this was a great recommendation.i can see why it was sold out! Would definitely stay again. Very convenient off the 101 and yet no sense of the highway.

Stayed: April 2013, traveled on business
Thank LoneOak6496
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seacliff7500, Manager at Best Western Seacliff Inn, responded to this reviewResponded April 9, 2013

Dear LoneAak6496,
What a great review - thank you so much! We're happy to hear that we were able to live up to your expectations. We do look forward to having you back.
Cheers,
Management

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Reviewed April 6, 2013 via mobile

My boyfriend and I came here during April for a small birthday vacation for the both of us. The room we got was immaculate and it had nice little extras such as bath and body works soap, shampoo, conditioner and body lotion. The continental breakfast was awesome but the coffee that was served could have been improved. (Tasted like it had been watered down.) the location is really good and it's a really short walk to the beach, which is a dog friendly one. It was a great stay all in all but my only complaints are that there wasn't a floor mat in the bathroom and that I was told there would be a Keurig in our room and there wasn't :( Also, request an upstairs room if possible. The balconies on the downstairs rooms have no privacy and aren't enclosed in the least bit.

  • Stayed: April 2013
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1  Thank Julianne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seacliff7500, Manager at Best Western Seacliff Inn, responded to this reviewResponded April 9, 2013

Greetings Julliane E,

Thank you for taking time to share your feedback about your recent trip to Aptos! We're happy to hear that you and your boyfriend enjoyed your stay with us and the extra amenities. It is also nice to hear you enjoyed our complimentary breakfast buffet. We agree our continental breakfast is much better than the traditional croissant, OJ and coffee served at other establishments. I’m sorry that you didn’t enjoy our coffee; we pay extra to have organic coffee, and frequently get positive feedback on the quality. And of course the beautiful Seacliff State beach certainly contributes to the “Gem” that our property is.

I apologize for the misunderstanding regarding the Keurig coffee maker being in your room; the only rooms that have Keurig coffee makers are the suites. It is disappointing to hear you were missing a floor mat in the shower. Your concerns are very important to us and we thank you for bringing them to our attention. We are already reviewing and addressing the areas mentioned. We strive to make all of our guests stays with us as comfortable as possible and your feedback will help us make it better.

Thank you for your kind review, we look forward to seeing you soon!

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Reviewed April 2, 2013

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank CcO_13
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
seacliff7500, Manager at Best Western Seacliff Inn, responded to this reviewResponded April 4, 2013

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Reviewed March 31, 2013

All the hotels in Santa Cruz were booked for Spring Break, so I checked the town nearby. This place exceeded our expectations. It is very well kept, the rooms were great (we booked 3), the pool & jacuzzi were very nice. The landscaping is beautiful and the koi pond/bridge topped it off. The free breakfast buffet was very good and the restaurant onsite - Severino's had good food. The kids also ate dinner for free at dinner with a paying adult entree. It was only 8 miles from the Boardwalk and even closer to the State Beach.

Room Tip: We had rooms in building 400 and had a nice quite sleep.
  • Stayed: March 2013, traveled with family
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Thank Vchurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seacliff7500, Manager at Best Western Seacliff Inn, responded to this reviewResponded April 4, 2013

Greetings Carson, thank you kindly for the heartfelt review. We're happy to hear that we were able to live up to your expectations. You are right, our grounds and Koi pond are beautiful and I personally love our restaurant’s food! Sounds like a perfect stay. Thank you again, we can't wait to see you the next time your family visit Santa Cruz. Safe travels, Management

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Additional Information about Best Western Seacliff Inn

Address: 7500 Old Dominion Ct, Aptos, CA 95003
Phone Number:
Location: United States > California > Aptos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Aptos
Price Range: $177 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Seacliff Inn 3*
Number of rooms: 148
Official Description (provided by the hotel):
Experience the beauty of northern California's beaches and lush natural landscape from the comfort of this luxurious Aptos hotel near the Santa Cruz Beach Boardwalk! Located just minutes from Seacliff Beach, this charming Aptos hotel offers easy access to the area's many attractions. The famed Santa Cruz Beach Boardwalk is just a short drive away, as is exciting whale watching, kayaking, sailing and more. Outdoor lovers delight in hiking through the majestic redwoods and other local flora at the nearby Wilder Ranch, Henry Cowell, and Nisene Marks State Parks. Go back in time on the historic Roaring Camp Railroads, sample some of California's finest wines at Santa Cruz wineries or get a glimpse of life under the sea at the world-famous Monterey Bay Aquarium, less than an hour away. ... more   less 
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Also Known As:
Best Western Plus Seacliff Hotel Aptos
Best Western Seacliff Hotel
Best Western Aptos
Aptos Best Western

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