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“After many great years it has fallen into disrepair”
Review of Rio Sands Hotel

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Rio Sands Hotel
Ranked #2 of 6 Hotels in Aptos
Certificate of Excellence
Portland, Oregon
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“After many great years it has fallen into disrepair”
Reviewed December 18, 2009

We have stayed for an extended weekend every October for 10 years. We have loved the location, the quiet neighborhood, and the wonderful beach. We have noticed that the buildings are not being taken care of as they used to be. This year, there was white powder on the carpet all four days we were there, and the sheets were too small for the mattress and kept pulling off during the night. In the dining room for the continental breakfast we sat at the same table every morning. There was the same butter stain on the tablecloth the whole time we were there. We are sad to say we will not be going back

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisBartield, Owner at Rio Sands Hotel, responded to this review, March 1, 2010
Thanks for your complaint. Ouch. We’re not perfect, but we keep trying.

We have just put in ten Tempurdic mattresses, and we hope you will come back and give us a break.

After ten years, it’s almost a love affair, and you know, even love affairs have their ups and downs, not to mention my 35 year old marriage.

Please come back, and even if you don’t call me at home and vent. I’m in the Santa Cruz book. Not after 11Pm. Louis Bartfield, Owner.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
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    29
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • Any
English first
lodi, ca
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 20, 2009

Dirty room, mold in shower. Stained bed matress. odor in room. After we got home they charged our credit card extra claiming we smoked in the room! "WE DO NOT SMOKE!" We tried to call the manager to talk to them but they would not take our calls, the problem is still pending. We are so upset!

Stayed July 2009, traveled with family
Helpful?
2 Thank buttfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioSands, Owners Representative at Rio Sands Hotel, responded to this review, August 12, 2009
We understand how upsetting this situation is to the guest and regret that their stay with us resulted in an unpleasant experience.

For the comfort of our non-smoking guests we enforce our policy to ensure that all designated non-smoking rooms are not smoked in. When this happens we incur costs for removing the odors from the room and we pass these costs on the responsible party.

Unfortunately in this case the wrong room number was reported to the Front Desk and this guest’s card was charged by mistake. The Manager was not available when the guest called but looked into the matter immediately when she got back to her desk, placed a credit transaction to their credit card and contacted the guest to apologize.

The Rio Sands sets a high standard for room cleanliness and have received numerous compliments. It is Rio Sands policy to immediately resolve any issues brought to our attention and appreciate this guest letting us know about them, we only wish that we would have been given an opportunity to do so while the guests was still here.

The entire staff at the Rio Sands wishes to extend our apologies to this guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N. Ca
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 10, 2009

I can't say enough wonderful things about the staff. Very friendly and helpful. The motel is fairly basic - but very cute. It's a short walk to the beach and a short drive to some very nice places.

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sasafracas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisBartield, Owner at Rio Sands Hotel, responded to this review, March 1, 2010
Thank you, thank you, thank you. I really like the place myself.

How come you didn’t mention the pool and the breakfast and the Jacuzzi, big enough for kids and their parents to help them warm and safe in the waters of this wonderful watering place, not to mention the ocean, three steps to the beach, oops, 100 steps if you’re Shaquille O’Neal.
Yours truly,
Louis Bartfield
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, CA
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 29, 2009

I’m almost reluctant to write a review for this motel because I’m afraid it will be “discovered” and will be booked forevermore. However, it was such a find I feel that I have to share.

My husband and I booked a “kitchen suite.” It had a small bedroom with a king size bed and bathroom and an adjacent living area with a large flat-screen TV, couch, dining table and chairs and a fully-equipped small kitchen with fridge, microwave, and gas stove. All kitchen needs were provided including dishes, utensils, pots, pans and even paper towels and dish soap. There was a roll-away bed for an extra person, and the balcony had a small table and chairs. The suite was impeccably clean.

But the location is what makes this place really special. Within an easy walking distance at the end of the small street where the motel is located is an incredible stretch of beach that goes on for miles! For the motel’s reasonable prices, this was almost too good to be true.

When we checked out, Brent, the very friendly office person, allowed us to look at one of the family suites. As grandparents, we think this motel would be a great place for a family vacation because of its rooms, the on-premises pool and spa, and the proximity of the beach. We’ll be back!

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erlindae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisBartield, Owner at Rio Sands Hotel, responded to this review, March 1, 2010
Wow, you don’t want us to be discovered! I love you, but we’ve got to do enough business so we can make enough money to keep fixing stuff and making it better.

Truly, you are very kind and we appreciate the nice comment. Please refer me to your grandparents. Oops, you’re the grandparents, you don’t look like grandparents. Refer me to your grandparent friends only please, and we’ll keep the secret.

Thank you very much.
Louis Bartfield
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodi, California
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 22, 2009

Stayed one night in a two room family suite, one room had a king bed and one room a set of bunk beds and a pull out sofa sleeper, also had a full kitchen. The pool area was very nice, the pool is heated, so the kids loved it! A nice short block to the beach! The free breakfast is the morning is plenty to start the day. We will be back!

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ldf1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2009

Perfect location, reasonable rates, clean, simple and quiet.
These are the main reasons we keep coming back here.
It is 1 block from the beach; a fairly clean, quiet beach too. There is a small store within walking distance, and a great sandwich shop just a block away.
If you're looking to be blown away, then keep on looking. This is no-frills. But I don't go somewhere to be stuck in the hotel the whole time, so this place has just what we need. The basics. Also, the pool is heated I think, and there's a spa, in case the beach is too cold for you.

  • Liked — location
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asieffert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marysville, Ohio
1 review
Reviewed November 29, 2008

We wanted a nice clean place to spend the night while visiting with my brother in the same town. Even though the room was small, the room was clean and the staff quite friendly. All in all it was a nice place and the breakfast was great too! Will stay there again next time we go through the area!

  • Liked — I liked the location close to the beach
  • Disliked — I wish the rooms were just a bit larger
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Jsangel46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rio Sands Hotel

Property: Rio Sands Hotel
Address: 116 Aptos Beach Dr, Rio Del Mar Beach, Aptos, CA 95003-4503
Location: United States > California > Aptos
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Aptos
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Rio Sands Hotel 2*
Number of rooms: 50
Official Description (provided by the hotel):
Rio Sands Hotel is by the beach. Just a 2 minute walk to 20 miles of walkable sea shore. We have rooms with fully stocked kitchenettes, a BBQ area, pool heated to 80 degrees year round. Enjoy our continental breakfast served daily. ... more   less 
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Also Known As:
Rio Sands Hotel Aptos
Rio Sands Aptos

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