I booked a room with the Bayview Hotel through Hotels.com. I later found out that the wedding party had already booked rooms at a different hotel. So, I called and canceled my reservation. This was over a month before the reservation date.
I then get a call the day after the reservation date from Bayview Hotel telling me I didn't cancel my reservation. I told them I did. They then told me I had to cancel through Expedia, not by calling them directly. But I was not told this when I called!
Unfortunately, they still want to charge me the $35.80 tranasction fee charged by Expedia and InnLink.com (no idea who they are). I think this is bogus.
But what could I do other than refusing the charge? :-(
- Official Description (provided by the hotel):
- The oldest hotel in Santa Cruz County built in 1870. Between the ocean and the mountains in Aptos, Ca. Well known for its friendly spirits. Beautiful garden area hosts a variety of activities such as fire dancing and movie nights. ... more less
- Also Known As:
- Bayview Hotel Aptos