We were the unfortunate guests of the Ramada Hotel in Antioch, CA during the weekend of July 28-30, 2006. We booked our hotel stay online at Expedia.com and thought the central location would be perfect, with easy access to Highway 4 and the shopping center. We were in town to visit family members and much to our dismay found this hotel to have terrible service & poor cleanliness which made our stay a disaster.
The first night, our hotel room keycard was deactivated and I had to run down 3 flights of stairs (as we stayed on the 3rd floor) during the night to unlock our room. Needless to say, when you have tired kids in tow, this is very inconvenient. That same night, we came back to the hotel, to find our beds had not been turned down, all the dirty/used towels remained, and no new towels, nor clean sheets had been provided. Additionally, we had requested a non-smoking room and were quite disappointed to find remnant smoke lingering in the room. The carpets were filthy in the rooms and the hotel pool was overchlorinated. The free breakfast buffet was not very enticing and what good are free bagels if the cream cheese runs out and/or cold cereal if the milk runs out. I made several complaints to the night manager staff on 2-3 occassions, but in the end, upon checkout, nothing was rectified of this horrible hotel stay. I had to put my complaints in writing to the hotel manager and corporate office before I heard back any response. Needless to say, all I received for my trouble was a lousy, one-night hotel stay at the Ramada, Antioch with the letter expressing their apology and to "give the hotel a second chance". No thank you. I would rather have slept in a tent outside the Ramada than in the hotel itself, and that would have been much cheaper and cleaner. We paid $75/per night, which was a total waste. I highly recommend you find other accommodations if you venture to Antioch/Brentwood, CA.
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- Also Known As:
- Ramada Inn - Antioch Hotel Antioch