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“Disneyland Hotel”
Review of Disneyland Hotel

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Disneyland Hotel
Ranked #20 of 118 Hotels in Anaheim
Certificate of Excellence
Queen Creek, Arizona
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Disneyland Hotel”
Reviewed January 5, 2014

We have stayed several times over the years. The hospitality is always the best. Spend the extra money and pay for the E Ticket club. You have snacks, desserts, drinks, and best of all, firework from the 11 floor - no crowd hassles.
Eat at Steakhouse 55, it is very good.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Fort St. John, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 5, 2014

Hello!

We just attended a wedding at the Disney hotel in late December. Surprisingly, it didn't seem too busy, and there didn't appear to be any other weddings.

Now, we had all kinds of problems, many of them involving the hotel. I was part of the groomsmen party, but the girls have their entire own list of terrible things that happened. I'll let the girls do their own perspective - but this is from my own perspective of the guys side.

Groom, groomsmen, and groomsguests arrived to the Disney hotel. When we asked where we were to go and change, we were immediately sent to the Nile room. Grabbed all our stuff, headed that direction, and found that was actually the girl's changeroom - and the bride was there.
Had to return to the front desk and ask for a separate Guys changroom, and were forwarded on to the Wilderness room.

So, headed that direction and started setting up. The suits were wrinkles, so we asked the front desk for a steamer - and they told us "right away". It arrived maybe 30 minutes later while later, but definitely wasn't working for us. It would charge for ~20 seconds, and shoot steam for ~4 seconds, which was impractical. When we asked if they had another one, they mentioned that it was the only one the hotel owned.
No problem, so we asked for an iron - and were told "right away" again. We called an hour after that, again "sorry, right away". The third time we called (3.5-4 hours after the initial request, good thing we arrived really early), we were apologized to and told that we can't have an iron in the Wilderness Room due to safety reasons. What kind of safety reasons, they couldn't say. Elevated to manager, no luck. Elevated to another manager, who said he would come down to talk with us. About now, we're starting to feel crunched for time due to the wedding quickly approaching.
Twenty minutes later, an awesome guy by the name of Brandon arrived with a new ironing board and iron. We asked what was going on, and he said that their was a new arrival of irons and ironing boards, and that they were doing inventory. He had no idea about safety reasons, which leads us to believe that they just didn't want to take an iron and board out of their inventory when they were counting.
That was inconvenient.

Anyways, when we finished up with changing and had to get on with the wedding, we left the room. I immediately called security and asked them to lock it, and they said they would be right there and do it immediately. I also asked how long we would have the room for, and they said until our event was over - which means we could leave everything int he room all night. Awesome!
Ceremony proceeded well, and everything else was great, until I went back to get something from the room 4 hours later. Decided to check the lock before calling security to let me in. It was UNLOCKED! We had passports, wallets, and all sorts of other valuables in there, and security said they would lock it, and here it was unlocked.
So, I called up security again, and they apologized and said they would be right there. I came back shortly after, and found four security outside the door, and they mentioned that the lock was actually broken and they would be standing there until they could get someone to come and fix it. This means that the first security guard who came to lock it (if one came), couldn't get it to lock properly - and just left it alone.
Luckily, nothing went missing. This had the potential to be a very serious security issue and inconvenience, especially because international passports were involved.

Finally, night went on well, had dinner and speeches, and the food was pretty good. Our Spanish waiter was actually awesome - anytime a drink was empty, he was immediately there like magic.

Then something else happened and some of the women disappeared for a while (including the bride's mother). Nobody really knew, or made a big deal about it, until we later found out what happened.
From my own perspective though, I was just getting ready to leave early, and went back to the Wilderness room (the change room with all of our stuff in it). It was locked, which I was happy about. So, I called security to open it, and waited for someone to show up. Few minutes later, someone came by to let me in. It was completely empty and cleaned out, and ALL OF OUR STUFF WAS GONE (despite us being told that we would have the room for the entire night).
Security had no idea about where our stuff was, so I had to go and find out.

Tuns out, from what the ladies told me, that a handful of staff and security came into the wedding and threatened to shut it down unless we could empty those rooms. Then, they were given the choice - They could leave all of our stuff on the ground outside the building, or they could put it all in the bridal suite, and we would have to pay the bell-boy for this.
Bunch of the girls stuff was put into the bridal suite, and all of the guys stuff was TOSSED into piles beside the elevator just down the hall from the wedding.
They could have offered access to the luggage storage (which was apparently completely empty that night), but instead they said they would [toss it on the street] or [we could pay to have it tossed closer to the wedding].

I feel bad for the night manager, because she got everyone's upset rants that night. She was really nice, but I feel that it may have been too many things going on to correct any of them - unless they're in writing.

A few of the girls with us have always adored Disney, and everything they stand for, and expected the utmost quality in our visit. It turned into a pain-in-the-rear and stressful wedding, although the pictures all came out beautifully.

This was extremely inconvenient. For the price that was paid for this wedding, and how empty the hotel was at the time, nothing like this should have been a problem.
I sincerely hope that it was just an unfortunate chain of events, and that Disney doesn't do all of their weddings like this.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank Brandon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 5, 2014

I recently stayed at the Disneyland Hotel, as expected the service was excellent and friendly at Disney. They were able to get me into my room right away even though I arrived very early. The room was a good size with a view of the pool and all those little Disney decor touches you'd expect at a Disney property including fiber optic fireworks in the artwork over the bed. The hotel is just steps from Downtown Disney and a quick Monorail ride or walk into the park. Also, the Magic Morning hour for being a hotel guest is also a major plus!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WaltNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 4, 2014

We booked three rooms and arrived after a very long and tiring flight from Europe to find our room was not ready till after 8pm and spent 30 minutes standing with all our suitcases outside the room as it was being cleaned. When it finally was, there were a few issues- minibar not filled, no shower curtain etc but the staff were great. They were extremely responsive to our dissatisfaction and went above and beyond what was needed to correct this. This has made our stay pleasant (& we are still here!)
It's the perfect place to stay if you want to take full advantage of being in Disneyland.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bunnyrabbit123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jacinto, California
Level 5 Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 4, 2014 via mobile

Decided to splurge and stay at The Disneyland Hotel for our daughter's 18th birthday. What an amazing experience. Service was exceptional, with an autographed Mickey photo for my daughter and room upgrade on check-in. Loved all the Disney touches in the room and everything spotless as expected. We had premium pool view room in the Frontier Tower. Gorgeous view of resort and fireworks. Loved the ability to tune in the music from the park while the fireworks were shot off. Will be returning.

Stayed January 2014
Helpful?
4 Thank ksjr2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 3, 2014 via mobile

Stayed for two nights - had a great time. Hotel was nice. Rooms are sufficient for what it is- a place to stay when you are not in the park. Everything here is within walking distance. Tiki bar and coffee shop were great. Pool is nice but crowded. Steakhouse 55 was cool "vintage" restaurant.

Stayed December 2013
Helpful?
1 Thank Glider17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
138 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 1, 2014

Stop now if you are a light sleeper because you can easily hear people in the other rooms, book the Grand Californian you won't regret it. If you are going to be tired or don't care... read on. We are Disney fans and previous stayed at the Grand Californian. Staying as a Disney guest is excellent, personally you can't beat walking to the parks, home delivery of your in park shopping and entry into DCA (Yep Cars land an hour before other visitors). We come along way and therefore stay for a week, so all this counts to offset the $. After initially booking the Grand Californian we decided to try the recently renovated Disneyland Hotel. The experience is very good from the first walk in to leaving. The new room decor is very nice and balanced Disney with modern well. The more you look the more Disney you see and it feels a lot more 'Disneyfied' than the Grand Cal. We had a room for 2 adults and 3 kids which was very roomy including a comfortable single sofa bed (my 12 year old wanted it every night). The beds are good, the bathroom is excellent, and the lighted bed head a nice touch. If you have small children the bed head will be a wow. The hotel is honestly the furthest building in Downtown Disney a solid 15min walk to the parks, but a nice walk and an opportunity to see shops and restaurants you might miss. Finally the noise ... we could hear kids runnings next door, some toilet flushing and louder conversations pretty clearly ... a deal beaker for me, but my wife was less concerned. Add some sound proving and it is 9/10. PS. the new pools and water slides were great, even in winter they were heated enough to swim at night.

Room Tip: The Fantasy Tower is the most central if you can get it.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank TmanSydney_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Disneyland Hotel

Property: Disneyland Hotel
Address: 1150 West Magic Way, Anaheim, CA 92802-2297
Location: United States > California > Orange County > Anaheim
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Anaheim
#4 Business Hotel in Anaheim
#6 Romantic Hotel in Anaheim
#8 Family Hotel in Anaheim
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Disneyland Hotel 4*
Number of rooms: 973
Official Description (provided by the hotel):
Stay and see all that is new! Now with more luxurious rooms, new pools and waterslides, themed dining and more, the transformed Disneyland Hotel is a vacation destination in and of itself. This transformation has earned the hotel the prestigious AAA Four Diamond Hotel rating. ... more   less 
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Also Known As:
Anaheim Disneyland Hotel
Disneyland Hotel Ca
Disneyland Hotel Anaheim

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