We booked a last minute family vacation and with 2 little ones (8 months and 3) we wanted something close so we didn't have to rent a car and we could walk to the parks and come back during the day if we needed to. The hotel was nice, but the only reason to stay here is the convenience.
Our first night was HORRIBLE! We were right next to the service elevator. There was constant noise all night long and around 5 or 6 am it sounded like we were staying below a weight gym. The noise kept the kids up all night (not even mickey could pull all of us out of our sleep deprived bad mood). The following morning I spoke with the manager and he apologized. He credited us for one night and offered us a different room when we came back that afternoon. We headed to the parks and came back for naps. Not even 10 minutes later the hotel started calling us (the room multiple times and my cell phone) to tell us the new room was ready. After 10 minutes when we hadn't moved rooms yet, they continued to call now asking if we still wanted the other room. (repacking everything and getting the kids organized is a challenge!)
The food was limited, but being that downtown disney was so close, we always went and got food outside of the hotel.
Housekeeping never actually cleaned our room. We would come back to the hotel in the mid afternoon for naps and I always had to call for towels or whatever else we needed and I would bring our trash to a hotel garbage whenever it needed to be emptied.
My biggest complaint is housekeeping. We left a couple things in our room (my ipod and a jambox speaker). I called as soon as we landed but lost and found was closed. I called the next morning and was told that there was nothing left from our room. I explained in detail where both items were left and she said she would ask housekeeping, but housekeeping always turns things in because if items aren't claimed after 90 days, they get to keep them. I called again the next day and was told again that nothing had been turned in. Yes, it is my fault for leaving them and both items can be replaced, but the ipod was a wedding gift from my husband and they don't make that model anymore. I just expected more from disney employees. My point: use your in room safe and don't forget anything.
- Official Description (provided by the hotel):
- Stay and see all that is new! Now with more luxurious rooms, new pools and waterslides, themed dining and more, the transformed Disneyland Hotel is a vacation destination in and of itself. This transformation has earned the hotel the prestigious AAA Four Diamond Hotel rating. ... more less
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- Also Known As:
- Anaheim Disneyland Hotel
- Disneyland Hotel Ca
- Disneyland Hotel Anaheim