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Reviewed June 17, 2010

We stayed from 6-5 thru 6-13. I would not even call this a "hotel" as it is probably as close to home as you can get. We had a penthouse suite. My husband and I stayed in the King bed in the loft and our girls (in their 20's) stayed in the room below us, each in a queen bed, each pair having our own bathroom, dressers, etc. It was very quiet; we slept well. The breakfast was great -- eggs, potatoes, bacon/sausage/ham rotated, pancakes, waffles, oatmeal, cold cereals, muffins, bagels, yogurt, granolas, fruits, coffee, juices, hot chocolates, milk, tortillas & beans, toast.... It does get crowded the later you go, but on the day that happened, we just filled our plates and took them back to our own kitchen -- no problem. When we found out our flight was cancelled after we had left and checked out, we called and they graciously put us back in our same room after it was cleaned for us. The only thing I would recommend to our room would be to retile the floor in the bathroom. Other than that, it was great. BTW, we had a fireplace and total of 3 large, nice flat-screen t.v.s. We would definitely stay here again and can't wait to come back!

  • Stayed: June 2010, traveled with family
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1  Thank 4wards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGrayson_DOS, Director of Sales at Residence Inn Anaheim Maingate, responded to this reviewResponded June 30, 2010

Dear 4wards,
Thank you "painting" such a great picture of The Residence Inn Anaheim - Maingate and the "home away from home" atmosphere we provide! I, along with my team, were so happy to read about your family's experience! Hopefully, you were able to share with our front desk the condition of the tile in the bathroom so that they were able to notify the appropriate department allowing us to make the necessary repairs. The fireplace, although not offered in all of our suites, really does add a very cozy touch in the cooler months... not to mention, the first fire log is free! You are absolutely correct in stating that our Penthouse Suites offer a total of (3) Flat screen televisions...but they also have a total of (2) bathrooms which makes travelling with large families much more comfortable. No fighting over bathroom time or television time! We are looking forward to your next stay with us! Have a wonderful summer!
Warmest Regards,
Misty Grayson

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Reviewed June 16, 2010

Firstly, I must say that this was about 100-200m away from the Cheesecake Factory which just made my day!!
Room spacious and clean on first floor. Housekeeping did a great job each day. Even came back to empty dishwasher after putting it on for us.
No problems at breakfast apart from people letting kids run around getting their own food and spilling things everywhere.
Used the guest laundry which was really handy. 20 min walk to Disney. Plenty of places to eat nearby, along with a cinema and bowling.
Would definitely go back.

  • Stayed: June 2010, traveled as a couple
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Thank MegW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGrayson_DOS, Director of Sales at Residence Inn Anaheim Maingate, responded to this reviewResponded June 17, 2010

Dear MegW,
Thank you so much for the great review! There are definitely a ton of families and children enjoying breakfast in the morning and it can get somewhat busy at times. The breakfast rush typically happens around 8am...and often times is much quieter prior to that. Of course, this may not be the case in off peak seasons. I'm happy to hear you took advantage of our laundry facilities ($1.25/wash, $1.25/dry)... there's nothing better than being able to go home with a suitcase full of clean clothes versus dirty clothes, We like to refer to ourselves as "your home away from home"...and with all these great features (laundry facilities, grocery shopping services, fully equipped kitchens) it truly adds great value to your stay. Again, thank you for taking the time to post your review...and we hope you'll stay with us again on your next trip to Anaheim!
Have a wonderful summer!
Misty Grayson

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Reviewed June 15, 2010

We had a wonderful experience at the Residence Inn. We stayed for three nights in one of the larger one bedroom suites. I was traveling with my husband and three small children. I was very impressed with the size of our room. It was much larger then I expected and felt more like a condo then a hotel room. We stayed in a traditional hotel room the night before we came to Residence Inn and boy could we tell the difference. It was nice to have room to move, especially with three small children.

We also loved the hot breakfast every morning. The food was fresh with a lot of variety. We did not have any trouble with long lines at breakfast (as previous posters had). However, we did eat early every morning.

The location of the hotel was perfect. It was only a 15 minute walk to Disney. We walked back and forth every day we were there. We did not use the ART at all, so I can't comment on that. We were also able to watch the Disney fireworks every evening from our hotel balcony.

Customer service at this hotel is top notch. We requested a upper level room and an early check-in. Both of those requests were honored. The housekeeping service was excellent. They even did our dishes. After we left the hotel and returned home, we realized that we had left my daughter's baby blanket there. She was very distraught. We called Residence Inn and they said they would ship it to us. A few short days later we got it in the mail!

I have nothing but wonderful things to say about this hotel. I would strongly recommend it for anyone planning a vacation in the area. We will definitely be back! Thanks Residence Inn!

Stayed: June 2010, traveled with family
Thank vidalia32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGrayson_DOS, Director of Sales at Residence Inn Anaheim Maingate, responded to this reviewResponded June 17, 2010

Dear vidalia32,
First and foremost, I first want to start by saying how happy I am to hear that your daughter got her baby blanket back! Our staff really does a great job of accommodating our guests and with all the families that come in and out of our doors... they really do a great job of taking care of them and their needs! It was fantastic to hear that we were able to meet your requests of a early check in and upper level suite...however...I do need to share that there are times when it's not always possible for us to accommodate early check-in requests. This truly depends on what our occupancy looks like the night prior because if we are sold out or near a sell out...our housekeeping staff truly needs ample time to go in and prepare the suite for the new guest expected to arrive at normal check-in time which is 4pm. We always do our best to accommodate early check-in requests when possible. Thank you so much for all the wonderful comments, our staff values your feedback because it really is a way for us to learn how to improve our service and also recognize the things that we may have done well. In the end, there's nothing more special than being able to impact our families & guests in such a positive way! Until next time!
"Suite" Regards,
Misty Grayson

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Reviewed June 12, 2010

If you have kids and are traveling to Disneyland, you need to consider this hotel! EVERYTHING you need and great location, especially if you look at the other hotels nearby. Older Residence Inn design so it looks a bit dated, but functionality is all there. Hotel and buildings are in a campus design but the grounds are spacious, well kept, and relaxing, which is what you need after a long day at Disney! Stayed with 3 small children under 8. Stayed in a family suite, which was ideal. Disney themed kids bedroom with separate full bathroom and full/twin bunkbed, with desks and TV! Parents have second floor loft King with separate full bathroom and TV. Bed comfort was decent but not great. Living area with sofa, chair, TV and woodburning fireplace (firelog and matches were provided which was a nice touch) as well as FULL kitchen and free in-room Wi-Fi. Free breakfasts were great, with lots of variety. Disney desk and staff on-site to answer questions. Hotel staff was friendly and helpful. 'The Market' in the lobby provided all sorts of snacks and frozen meals available to be made in the room, but all were pre-packaged. Pool area had main pool, jacuzzi, and 1.5 foot deep separate play pool for little kids (how often do you see that?!) and basketball court. Pool area was often quite busy, but understandably so. Well placed self-serve laundry facility. Workout room was minimal with 2 treadmills and 1 stationary bike. Within walking distance to Disney (10 minutes or so) and on-site Disney shuttle stop if needed, which you need to pay for but price is reasonable that runs every 20 minutes or so. The new GardenWalk directly across the street had all sorts of dining (Cheesecake Factory, PF Changs, California Pizza Kitchen, Bubba Gump Shrimp to name a few), retail, and entertainment options, but only a few quick places to eat in the vicinity.
We make an effort to stay at Residence Inns traveling with kids, and would certainly stay here again on another Disney trip without hesitation and would gladly recommend this hotel!

  • Stayed: June 2010, traveled with family
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Thank Pineapple93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGrayson_DOS, Director of Sales at Residence Inn Anaheim Maingate, responded to this reviewResponded June 17, 2010

Dear Pineapple93,
On behalf of my team, we are truly appreciative of the time you took to post your review! We are even more excited to hear that you and your family enjoyed yourselves while staying here with us at The Residence Inn Anaheim - Maingate! I'd like to share that not all of our suites offer a fireplace but I am very happy you got to experience that wonderful touch. We are a Generation 1 Residence, the first design that was created when the Residence Inn Brand first was developed. Because of this, we are able to offer that condo style atmosphere versus being a high rise Residence Inn hotel. Although our hotel is a little over 20 years old now we have upgraded our suites to incorporate the granite countertops, new cabinetry and new full sized appliances as well. It's a hotel that definitely has a unique personality which is so wonderful for families travelling to Disneyland on vacation! Because we truly are spread out across about 11 acres...it's truly important to us that we keep up with the maintenance on our hotel grounds and buildings. Tip: Be sure to check with our Front Desk Staff as often times local restaurants will give us special coupons to give to our guests to be redeemed at their restaurants:)
It was so great to read your review and thank you being as descriptive as you were! It really helps paint that picture for those families that might be considering our hotel! We look forward to possibly serving you again in the future... Have a wonderful summer!
Warmest Regards,
Misty Grayson

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Reviewed June 6, 2010

I began planning this family trip almost 9 full months ago .After reading many reviews on hotels catering to large families near Disneyland I decided to book with the Residence Inn maingate...Trip advisor reviews did not disappoint. I reserved two of the Penthouse family suites for the 16 of us .(8 in each)The rooms were perfect for our family which comprised of the adults ,young adults ,adolescents and toddlers .There is a fully equipped kitchen :dishes fridge freezer microwave stove and dining table..a small living room with hideabed and a large bedroom with two queen beds with double doors to close it from the living area and adjoining full bathroom...The upstairs loft has a huge king bed with nightstands abd another full bathroom..I would say the penthouse lofts are closer to a small apartment ..spotless and clean .Housekeeping Service was quick and immediate. The beds were very comfortable with lots of pillows ..Previous reivews had mentioned rock hard beds ..No one in my family thought this...I am picky about cleanliness and this hotel was immaculate.Location : the ART shuttle is at the end of the buildings ,not even a block and drops you right at Disneys entrance.Drop off and pick up were never an issue.Local restaurants, of which there are many are within a one to two block walk of the hotel on the Garden walk..We walked after being tired with small children ..No issues! There is also a Disney Kiosk at this hotel selling Disney tickets and ART shuttle tickets a 5 day pass for adults was $15 and for kids $4 ..definitely worth the cost. We never drove anywhere...free breakfast ..breakfast is good with lots of choices, coffee is good ..just crowded with not enough seating by 9 am..That would be my only complaint.They dont take into account how many people come for breakfast so it is hard to be seated if you sleep in.The pool looked clean and nice but it was too chilly for us and there is also a BBall court that looked fun and many were using that.
Cost ..sure the rooms cost my husband and I a bit more ,but this hotel was family friendly in everyway .We felt safe and comfortable..adding in all the fun we had at the two parks this was a vacation to remember..To me this was a 5 STAR STAY! We all agreed this would be where we would stay when we come back.Thank you Resdience Inn

  • Stayed: June 2010, traveled with family
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Thank vicDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MGrayson_DOS, Director of Sales at Residence Inn Anaheim Maingate, responded to this reviewResponded June 17, 2010

Dear vicDesert,
Where do I begin? Thank you so much for sharing the details of what you experienced while staying here at The Residence Inn Anaheim - Maingate! Our staff is very thankful for TripAdvisor and the comments left by all, good and bad. It truly allows us to listen and learn directly from the most important people...our guests. As you learned, we're great for larger families because of our Penthouse Suites that can accommodate up to 8ppl. When you factor in all that is included in the rate with all the free amenities that we offer (breakfast, grocery shopping services, social hours, parking etc.), you'll see that you really can save so much money. This in turn, makes a family vacation for larger families more possible than they realize! I'm so glad you shared the fact that we have a Disney Desk. We are one of few hotels that offers this feature. Our Disney Desk is operated by an actual Disney Cast Member with all the park info you could ask for! Our guests are offered special Park Hopper prices through this Disney Desk as well. You can access ticket pricing through our website and by clicking on the Disney Desk Link on our homepage. Here you will find a ton of fun information regarding the parks helping you plan your vacation. Guests can even make reservations for Disney restaurants through the Disney Desk directly. It's great! No standing in line etc. You are absolutely correct in stating that our breakfast area does get quite busy around 9am. We begin serving breakfast M-F at 6:30am, which is why we do suggest that large families try to arrive a little early to beat the last minute rush. And there is always a huge rush in the last 1/2 hour before breakfast ends. Aside from the main Gatehouse area for sitting down to eat breakfast, we also offer 2 outside patios and seating outside by the pool as well...guests are also more than welcome to take their breakfasts back to their suites to enjoy as well. With regards to our beds, we completely understand that what is considered comfortable to some may not be to others... however, we are so happy to hear you were pleased with the comfort of our beds. For future reference, for those guests that do feel their bed is too hard/firm...please let our front desk know as we are able to accommodate by supplying you with added foam tops. Again, thank you so much for sharing your experience and I'm so happy your 9 months of planning was well worth it! I will be sharing this review with our housekeeping team as well...We look forward to seeing all of you next time!
"Suite" Regards,
Misty Grayson

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