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“Pleasantly Surprised”

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Residence Inn Anaheim Maingate
Ranked #39 of 118 Hotels in Anaheim
Certificate of Excellence
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pleasantly Surprised”
Reviewed January 21, 2014

I am a picky traveller, I like cleanliness and I check for it during my stay. I was pleasantly surprised with the cleanliness of this location, the caring staff, the spacious rooms and the selection of included meals. This location saves expenses as it is a bit dated in style, but they make up for it in cleaning and upkeep. We had a problem with our door lock that was fixed immediately. The photos on the website make the queen and sofa-bed rooms look tiny, but they are large with ours having three closets and several spots for our clothes, so we could empty our suitcases completely and hang up our clothes (4 people). The kitchen was fully equipped and the grocery service makes the stay worth while, having fresh fruit and veggies, milk and snacks readily available was amazing. The buffet breakfast was better than I expected, with lots of selection for food and beverage, plus fresh sliced fruits which were great. We travelled with JN in a group of 15 and we all enjoyed the property for different reasons.

The grounds are fantastic for the kids, as there are grassy areas in between the units and a playground. The ART bus literally picks you up right in the property. The only noises we heard were the fireworks (which drew us out of our room to a spectacular view of them) and the odd fire engine. We slept well here, ate well here, and I have no complaints.

If you are looking for an upscale hotel, this is not for you. If you are looking for clean, good value, cost savings with a family and a great family time, stay here. Pool, playground, transit, helpful staff, included breakfast and managers dinner, and did I mention helpful staff??

ART passes can be purchased in the lobby through the Disney rep, as well as Disney passes etc. Front desk staff went out of their way to help us with directions and enquiries. Thank-you, you made us want to come back.

Room Tip: Lower number buildings seemed to be a bit more away from the noisier roadways and great for stepping...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jingleP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, January 28, 2014
Dear jingle,

Thank you for taking the time to write such a detailed review of our hotel! It is always great to hear about our guest’s experiences, and what they loved most about their stay with us.

We are particularly excited for our upcoming renovation, and appreciate the patience coming from guests such as yourself. We understand that we must work hard to make up for our aging property by excelling in customer service, cleanliness and upkeep. I am pleased to hear that that we succeeded in exceeding these expectations for you.

It is great to hear that you were pleasantly surprised with many aspects of your stay, and we look forward to continue to pleasantly surprise you in your future stays with us!

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,326 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (293)
Date | Rating
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English first
B.C.
2 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 20, 2014

We were a large family group renting four rooms. Our ages ranged from 9 months old to 70 years and there were 15 of us staying for 6 nights. We found our stay here to be exceptional value for the dollar. In particular it should be noted the dining room manager worked very hard to make the breakfasts different every day (with the staples still present) and we really enjoyed the 2 dinners provided. We have stayed in higher end locations in previous years, but were THRILLED with our stay here and would recommend it to anyone looking for excellent dollar value, a clean room and really great customer service. The front desk staff were fantastic, and the grocery service really helpful for a family with lots of kids and the rooms tasteful. Our infant daughter got sick while we were there, and the management were genuinely concerned and very helpful, with management checking in several times that she was feeling better. At the end of long days at disneyland, I wanted a comfortable bed, a quiet room and my own space, this hotel provided it. If we can one day return, we will return to this hotel, and will recommend it to anyone who asks. The ART pick up literally 40 steps from my front door was also really lovely, but the older kids all chose to walk to Disney as it was so close. Great value, great location, clean and comfortable with a fully stocked kitchen, free grocery shopping and a little in hotel store that had all the essentials I had forgotten -- REALLY great stay. Thanks especially to Vanessa Sah for all she did to make the trip memorable.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, January 23, 2014
Dear J N,

Thank you for such an excellent review! I am glad you found our hotel to be of great value, and that all 15 of your family members were able to take part in some of our wonderful hotel amenities.

It is such a pleasure to hear that our staff delivered excellent customer service for you and your family. As you mentioned, our Kitchen Manager, Lucy, works very hard to make sure that there is a variety of breakfast options each day. Vanessa is also a great asset to our team, and we are fortunate to have her. I will be sure to let our staff know that our passion to serve our guests helped make your family’s trip to Anaheim a memorable one.


Thank you again for your review and your recommendation of our hotel. We are thrilled to be your home away from home any time you visit the Anaheim Resort Area!

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 16, 2014

This property is old, noisy and smells bad, but the rooms were clean, the beds comfortable, close to Disney parks and includes a free breakfast (which is great considering the price and available choices of food in the parks). I wouldn't recommend it for a romantic stay or if you want luxury, but really if you're just looking for a place to crash after visiting the parks, this place is fine. 15 minute walk to the park entrance, fireworks visible from the front garden, and the front desk staff were a credit to the establishment.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stormie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, January 22, 2014
Dear Stormie C,

Thank you for taking the time to review our hotel. It is incredibly great to hear that our front desk staff provided you with service worth noting as a credit to our establishment. I will make sure to make our team aware that there spirit to serve is appreciated by guests such as yourself. .

The Marriott brand offers a wide variety of hotels for the different types of travelers. As you mentioned, our hotel caters more towards families, while the full service Marriott near the Anaheim Convention Center for example, will cater more towards guests looking for luxury amenities.

Thank you for choosing to stay with us, and I hope you allow us the opportunity to serve you again in the future.

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, California
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 15, 2014

We stayed at the Residence Inn on a last minute trip to Disneyland. We usually stay at Embassy Suites, but wanted to try something closer to Disneyland this time. We weren't disappointed. The check-in was quick. The room was a bit dated. The living room is a bit small, but the room comes with a kitchen so that made up for it. The pool is heated to a very comfortable temperature so swimming was fun for all. There is a small baby pool for the younger ones. There is also a basketball court right next to the pool for the older kids to enjoy. We walked to the Cheesecake factory in 10 minutes or less because the hotel is right across from Garden Walk. It takes about 20 minutes to walk to the main entrance at Disneyland. My only complaint is the breakfast buffet. The eggs are horrible. If you want a hot, delicious breafast eat elsewhere.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, January 22, 2014
Dear cdswim,

Thank you for your honest review of our hoel. It is great to hear that you enjoyed some of the amenities our hotel has to offer, such as the kitchen in your suite, our 24 hour heated pool and the sport court. As you mentioned, we are also in close proximity to many great dining options including the restaurant strip at the Anaheim GardenWalk.

As you noted, our hotel is beginning to show its age, which is why we as the hotel management and staff, are just as excited to see our renovation as our guests are. We appreciate your patience as we await all final details.

Thank you again for your review, and I hope to have the opportunity to serve you the next time you visit the Anaheim Resort Area.

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno CA
Level Contributor
76 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 15, 2014

This is our fifth or sixth time staying at this Residence Inn. Although it's not located right across from Disneyland, it is still conveniently located within about a 10-15 min walk. We love staying here since we can bring our dog on vacation with us (although there is a $100 non-refundable fee.) Also the rooms are spacious enough that it doesn't feel like just a hotel room which is good for hubby who doesn't always come to the parks. The rooms are always clean and have a full kitchen. The complimentary breakfast is also a fabulous deal with items such as pancakes, scrambled eggs, ham, cereal, fruit and many other items. A great way to start your day before heading to Disneyland! Hubby wasn't overly impressed with the internet speed, not sure if it was the location of the room or not. Another bonus - parking is also complimentary. Will definitely stay here again in the future!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank M_GO_BLUE_A2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, January 21, 2014
Thank you for your excellent review M_GO_BLUE_A2!

We are also grateful for your loyalty to our property. You do such an excellent job highlighting many of our wonderful hotel amenities! Our hotel strives to be your home away from home by providing such an environment where you can bring your pet, utilize a full size kitchen in your room, and have a few square feet of extra space than a standard hotel room- which I am glad your family was able to enjoy. Our team is glad to be a part of your visit to the Anaheim Resort Area, and I look forward to seeing you during your next visit!

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
72 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 11, 2014

I went with a large group of people, we rented 10 rooms. 3 of the rooms were "suites" which is one of the rooms I stayed in. The accommodation was great, kitchen totally stocked with appliances and dishes, silverware, pots. We were able to comfortably sleep eight people in our room and it had two bathrooms. Clean, good wi-fi, convenient parking. The breakfast was pretty good, they had a wide variety of both hot and cold items and it was set up in a buffet like style. We arrived later in the evening after a day at Disneyland so our group was really tired. It was nice to go to the front desk and find them well organized and awaiting our arrival. Very much appreciated! The next day we went to Long Beach, getting there was very easy via the California highways. I would recommend this to families who would like somewhere to stay that is a little more than just a hotel.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JML0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Director of Sales at Residence Inn Anaheim Maingate, responded to this review, January 13, 2014
Thank you for your stellar review, JLM0810!

Your positive comments brightened the whole team's morning! We are very aware of how stressful organizing a large group trip can be. Honestly, we give you a big thumbs up for tackling such a huge task so that kids, families, and groups can experience all the wonder, magic and fun that Southern California has to offer. As the group sales manager, my goal is to work closely with the front desk to iron out all details prior to your arrival. That way, when our groups/teams/schools/families arrive with a bus-load of excited, energetic teenagers...we can just hand you the keys, a highlighted map of the property, and send you on your way to your adventures. It is so fulfilling to know that we came through on our promises, 100%.

Thank you so very much for choosing the Residence Inn Anaheim Maingate!! We can't wait to see you again next year.

Sincerely,
Vanessa Sah
Sales Manager/Department
Residence Inn Anaheim Maingate
VSah@RimHospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvan Lake, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2014

We quite enjoyed our stay at this property.

The room was dated but quite comfortable, we had 3 adults and 3 children in our room and not once did we feel like it was too crowded. We quite enjoyed having the full kitchen, although we didn't use it as much as we had anticipated.

The front desk staff were fantastic every time we had a question & check in was a breeze.

The evening socials on Monday & Wednesday were nice. Our kids got a chance to meet some other guests and make some friends.

The breakfast buffet was good, nothing to write home about but it varied slightly daily so it didn't get mundane and was always fresh when we were there. The dining room gets really busy though so it's not always possible to find a table to sit at.

The pool & spa were great, we used them every night and the kids really loved the playground.

We also had a great view of the Disneyland fireworks just by taking a couple of steps out the door.

The property is on one of the shorter/quieter ART routes which was nice because the bus wasn't always jam packed and the ride to the parks was shorter than other routes we've ridden in the past.

Complimentary parking is a nice amenity. The wifi however was quite spotty.

As a travel agent, I would definitely feel comfortable sending clients who are looking for a budget & family friendly accommodation close to the Disney parks.

Room Tip: If you want a room with a good view of the fireworks, ask for one on the Clementine street side (I b...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JSimmsECSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel S, Manager at Residence Inn Anaheim Maingate, responded to this review, February 17, 2014
Thank you for your review of our hotel. It is great to hear that your suite provided plenty of room for your family of 6. Our next renovation is due to take place this upcoming year, and we are just as excited as our guests are for that time to come! Our management team greatly appreciates your patience while we get the process finalized.

We are honored that you would recommend our hotel to any of your clients who are looking for accommodations for their family trip to Disneyland. Thank you again for taking the time to review our hotel, and we look forward to your next visit!

Rachel Smith
Front Office Supervisor
rsmith@rimhospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Anaheim Maingate

Property: Residence Inn Anaheim Maingate
Address: 1700 S Clementine St, Anaheim, CA 92802-2902
Phone Number:
Location: United States > California > Orange County > Anaheim
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Anaheim
#26 Romantic Hotel in Anaheim
#28 Business Hotel in Anaheim
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Anaheim Maingate 3*
Number of rooms: 200
Official Description (provided by the hotel):
A very unique all suite condo style hotel located 1/2 mile from Disneyland. All suites have fully equipped kitchens & full size pull out sofa sleepers. We offer suites that can accommodate up to 8 people. We offer the following free amenities: breakfast, grocery shopping services, complimentary parking, wireless internet, business center usage, and more. Our guests have access to purchasing Disneyland park tickets through our on property Disney Desk. On property fire pit & BBQ Grills available for guest use. Pet Friendly ($100 non refundable pet fee for up to 2 pets per room). ... more   less 
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Also Known As:
Residence Inn Anaheim Maingate Hotel Anaheim
Anaheim Residence Inn

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