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Reviewed April 1, 2013

I had a difficult time rating this property because some things they do very well and some things they do very poorly.
If your purpose is to visit Disneyland, and particularly if you have a family, this hotel is a good choice. If you are going with your family and have to get work done over the net while they are having fun, then you might wish to re-examine your options.

Check in:
This hotel appears to be very busy and the housekeeping staff is very busy. Early check in is not likely unless you have been assigned a room that happens to have been cleaned, and early check in means 1:30, not in the morning when your plane arrives.

Breakfast:
Certainly adequate, but below what I've come to know as the "brand standard". They do not put quite enough batter in the cups for the waffles. This is not a horrible problem, but one wonders why they haven't figured this out yet.
There are other things available, including juice, cereals, breads, etc. Don't expect yogurts or individual chocolate milks. It is a reasonable breakfast, but pales in comparison to the Residence Inn near Disney World.

Rooms:
Dated but functional. This is an older generation Residence Inn. However, the housekeeping was superb (I did tip the housekeeping staff every day). The water pressure is a little less than optimal but generally good enough. However, with the Southern California water shortage, I expect a lot is wasted in getting hot water. There is a full sized fridge, oven, stove, microwave, toaster, etc. Some dishes were not clean and the ice tray was not clean. I fixed that, but do check!

Pool:
Not that big but seems to be adequate.

Transportation:
Anaheim Resort Transit has a stop right at the hotel (Route 7). It is also within walking distance of Disneyland.

Noise:
There was only one party during the stay. It went on for hours, including at 2 AM and they were aware of it but did not seem well equipped to deal with it at all.

Laundry:
Machines good. Supplies not well stocked. A fellow guest was helpful and shared hers.

Internet:
This hotel has one of the most screwed up internet setups I've ever encountered. They have Wi-Fi in the gatehouse which works well enough. They also have individual SSID's (wireless network names) for EACH ROOM. Apparently you are supposed to log into the one for your room, but if that doesn't work, you can log into anyone else's. They don't tell you this so if the node you are supposed to log into doesn't work then that's what you do. The thing is that most hotels with bad internet at least know their internet is bad. These guys think they have fixed it. Yes, it is nicely fast when no one is in the hotel. However, it is very bad when the hotel is full. I think people have given up complaining, the expected norm is bad internet in a hotel.

Anyway, it is a comfortable hotel. I liked the housekeeping staff. There are some things the hotel could improve, which is why I don't give it a top rating.

Room Tip: You will feel the fireworks in the rooms near Disney but it isn't in the middle of the night. If you want quiet, stay away from Disney and the pool.
  • Stayed: March 2013, traveled with family
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1  Thank guy_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

The Residence Inn Anaheim Maingate is a great hotel for a family vacation to Disneyland. It is within walking distance of the park (about 15-20 minutes door-to door). A bus shuttle is also available every 20 minutes. They cater to families. The day begins with a great morning breakfast buffet. And then on to the theme parks. They also have a nice family pool. This is the second time that we have taken our grandchildren to this resort. The first time we had a two bedroom, two bath, one story living space with a kitchen, patio and family room. The second time we rented a two bedroom, two bath, two story penthouse living space. Both can sleep up to eight people. The staff is friendly and hard-working. I would recommend this hotel to families wishing to visit Disneyland.

Room Tip: For a large family, I would recommend the one story two bedroom room over the two story penthouse. The former is a bit more roomy which merits the additional cost.
  • Stayed: March 2013, traveled with family
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1  Thank Greg078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this reviewResponded April 11, 2013

Dear Greg078,

I would like to start off by thanking you for coming back for a second visit!
It is great that you had the opportunity to experience our largest room types: the Penthouse Suite, and the Two-Bedroom suite, and that both were a great fit for you and your family.

As you mentioned, our complimentary hot buffet breakfast is a great way to start of your day; whether you are spending the day at Disneyland, heading over to the convention center, or whatever your plans may be, we are happy to help you start your day off right!

I also want to thank you for acknowledging the hard work and friendliness of our staff. We do our best to get to know our guests, so it is great to hear that we have exceeded your expectations in this area.

We appreciate your recommendations, and can’t wait to see you and the entire family for your third Disneyland trip!


Rachel Smith
Guest Service Specialist

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Reviewed March 30, 2013

The suites are roomy, the service was great and staff were friendly. The hotel is only a 10 minute walk to Disneyland. The rooms were a bit on the pricey side, but worth the free breakfast and kitchenette which allowed us to prepare quick meals and snacks. Would definitely recommend this hotel!

  • Stayed: March 2013, traveled with family
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Thank R0TaNa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this reviewResponded April 11, 2013

Dear R0TaNa,

Thank you for your review. It is great to hear that our friendly staff and roomy hotel exceeded your expectations.

Although the price of our hotel may appear to be extravagant at first glance, we offer many amenities that come complimentary for our guests’ convenience. We offer complimentary breakfast every morning, complimentary on-site parking, complimentary wireless internet, a complimentary grocery shopping service, and a bi-weekly evening social hour, where we serve various evening snacks. Our rates are seasonal, and often fluctuate based upon the time of year and our expected occupancy.

Thank you for recommending us to your family and friends, and we look forward to seeing you again soon!


Rachel Smith
Guest Service Specialist

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Reviewed March 26, 2013

We stayed 7 nights, March 16-23 we had two minor complaints: 1. I booked this very early with only one request, early arrival. Wen the family and i arrived, our room was not ready, w were told to come back at 4... We made a little (very little) fuss and someone check that our room was actually ready so we were happy! 2. the times the cleaners come are early some days and latter others, we have a small one that needs naps so we tried to request a early cleaning one day, it was not possible to do this and it seamed like there was no communication between the staff (mostly front desk from what I can tell) The two problems we had were special request that are hard to do some times, We understand that, that is why I still will give this an EXCELLENT review. All the cleaning staff were the best! the free breakfast was good. We went to the three snack nights too, very nice extra. The room was perfect! Our kids loved the grounds! so nice to be able to walk to Disney in just 10 min. I would not stay anywhere else, this place is perfect.

Thank you to all the staff! we had a great time staying with you. :-)

  • Stayed: March 2013, traveled with family
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1  Thank andrewferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this reviewResponded April 11, 2013

Dear, andrewferg,

Thank you for your excellent review! We do our very best to accommodate early check-in for guests who request to do so. Please contact the front desk directly the morning of your arrival so that we can take a look at which rooms will be checking out, and can coordinate with housekeeping to accommodate your requests as best as we can.

I apologize for your difficulty in receiving assistance with your special requests. I assure you that is not typical of our staff. We appreciate your feedback as it gives us insight on what areas we can improve on from a valued guests’ perspective.

Feel free to contact me directly at rsmith@rimhospitality.com for assistance with any special requests you may have with your future stay. I look forward to seeing you and your family on your next visit to Anaheim!


Rachel Smith
Guest Service Specialist

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Reviewed March 22, 2013

We stayed here for 4 nights for a Spring break disney trip. Hotel is within a 10 minute walk of Disneyland entrance and is an ART stop. Staff was friendly and helpful and the property was clean. Best part - the pool and hottub are open 24 hours and the pool was heated to about 85-90 degrees. Very enjoyable for the kiddos. Also a very short walk to the Garden Walk mall with places to eat like Roys , Bubba Gumps, Cheesecake Factory, California Pizza kitchen and more. Insides of rooms weren't great, the hotel is in need of a facelift as it's pretty outdated. But the sheets were clean and the kitchen was nice to have on an extended stay. Booked thru expedia and was told "room sleeps 6" and there is no way... The "queen" bed was a full and the tiny couch was a pull out. My husband and I barely fit in the bed but it was soft enough and we were tired enough from Disney that it really didn't matter.

  • Stayed: March 2013, traveled with family
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Thank feistebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vanessa S, Manager at Residence Inn Anaheim Maingate, responded to this reviewResponded April 19, 2013

Dear feistebear,

Thank you for taking the time to review our hotel, and for your valuable feedback. You make a great point in sharing the convenience of our property’s location. We are located right across the street from the Anaheim GardenWalk, which as you mentioned, has numerous dining opportunities, and are just a half mile away from the Maingate of Disneyland and California Adventure Parks. We are also just a short car ride away from other popular Anaheim attractions such as the Anaheim Convention Center, The Angel’s Stadium, The Honda Center, and much more.

All of our Studio Suites do indeed have Queen size beds, as confirmed by our Rooms Divisions Manager, and the sofa pulls out into a full size bed. We are looking into the details with Expedia, to make sure our rooms are not being misrepresented. Thank you for helping us improve our accuracy with our third party reservations bookings.

Our hotel had its last major renovation in 2006. Granite countertops and updated kitchen cabinets were put in the rooms in 2009, and we had all of our mattresses and furniture replaced in 2011. The status of our next renovation is still in progress, so we thank you for your patience while we await the final approval from our corporate office.

I am glad you had an enjoyable spring break with us, and I hope we have the opportunity to welcome your family back in the near future!

Rachel Smith
Guest Service Specialist

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