We stayed at this hotel with our 3 children and 3 adults. We were here because we came to Disneyland for Christmas...The only thing that was convenient was how close it is to Disneyland but other than that it was very unsatisfactory! I came down to the front desk to get some change for the vending machine and stood in front of an older gentleman for about a good 3-5 minutes before I finally said, "Do you work here?" He stated yes give me just one second, the whole time Im standing there he never once even looks at me, so then he finally said, What do you need, I said I need some change and he tells me to hold on so the other guy could help me, well the other guy was already helping two other guest and that is why I came to him to begin with...so then he waits a few minutes and then says Ok let me go see if I have any, he goes to the back and comes back and gives me change. He looked to maybe be a manager, and that is even worse, a manger should go above and beyond to help guest. I work front desk for a hotel and if anyone at my property treated a guest that way they would probably be asked to leave...but since this hotel is obviously going to make money no matter what because of the location they will probably not even care about negative feedback. I spent my Christmas away from home hoping to be treated with great hospitality...and if your looking for a place that is going to give you exceptional customer service then this is not the hotel for you. Needless to stay I will never return to this property nor will I recommend it to any of my friends or any of the business travelers that I know.
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- Also Known As:
- Clarion Hotel Anaheim Anaheim
- Clarion Anaheim
- Anaheim Clarion