We arrived at the hotel after a very long flight on September 18 around 2am . The man behind the desk was the rudest person ever. He kept making insulting gestures when my fiance was trying to read the license plate number of the rental keys. We thought the worst was over so after taking a shower and trying to get into bed we noticed these 2 big brown spots on the sheets. We tried to call the desk and no one picked up. So my fiance had to go down and let them know. The rude man wouldn't even listen to him so instead he sends the security guard up to change the sheets. After about 15 mins of trying to find the right sheets we get a call from the desk saying that BECAUSE HE DIDN'T WANT TO INCONVENIENCE THE SECURITY GUARD AND SO HE DOESN'T DO ANYMORE WORK THEY WOULD SWITCH OUR ROOM. We both we work in the customer service industry and that is the worst most disgusting thing we had ever heard. The guest are a priority!!! You do things not to inconvenience the guest but i guess the employee working that night could care less about our convenience and comfort. The next day we came back to find lotion on our comforter and the sheets hadn't been changed. At that point i was willing to pay extra money and go somewhere nice. I'm sure the street corner could've been nicer. We were beyond belief frustrated with our stay there. When we complained we got our parking fee taken care of. It was the worst hotel experience ever. When we return to California we will make sure we find a better hotel.
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- Also Known As:
- Clarion Hotel Anaheim Anaheim
- Clarion Anaheim
- Anaheim Clarion