This Would be our families first visit to MOUSE LAND so UNDERSTANDABLY I wanted everything to be perfect, I booked with our BCAA TRAVEL AGENT as USUAL and I informed them of the room we wanted. they assured us it was DONE but I thought I would call and confirm it was the type of room we had requested.HOTEL RESERVATIONS told me no problem , BUT COULD NOT GIVE A ROOM NUMBER UNTIL CHECK IN.I payed for the trip in FULL at that time. 4 DAYS before we are about to leave for our trip I call the HOTEL to make some show reservations and decide to confirm the room # AGAIN ! This time I'am told , if your room is booked by a third party such as a travel agent they do not CONFIRM rooms and can sell your room at a higher price to someone who books direct with them by credit card,not only did we loose one of the rooms requested but were put in a completely DIFFERENT BUILDING away from the KIDS activities and a CHEAPER ROOM ! Iam devastated as I have been telling my kids for a month we would be in one of these rooms. I call reservations again , the story has changed , I ask to speak to a reservations supervisor who asks me to hold on long distance and never comes back to the phone. I call back 4 more times long distance and get answering machines for Reservations and the SUPERVISOR, NO ONE RETURNS MY CALLS TO DATE.I understand there can be MISUNDERSTANDINGS but this is NOT RIGHT ! Reservations were less than forthcomming the first time I called or I would have made sure we had the right room or , BOOKED ELSE WHERE. This is one ugly way to start a holiday and tints the whole experience.This is the first time I have ever expressed negative views about a buisness but I do alot OF buisness travel and have never experienced such SAD CUSTOMER SERVICE.If they want to sell rooms to the highest bidder be up front and let your custmers know because I WOULD HAVE PAID MORE TO SECURE OUR ROOM.
- Official Description (provided by the hotel):
- Just an 8-minute walk from Disneyland Park, this non-smoking family resort hotel features Castaway Cove - A Watery Pirate Playground! With slides, drench bucket, water canons, jacuzzi, toddler's wading pool and more, Castaway Cove is a great place for your whole family to play together! Also nestled within the lush, park-like grounds is the family friendly Garden Pool! With free parking, fridges and internet- HoJo Anaheim is the perfect choice for your family adventure! ... more less
- Reservation Options:
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- Also Known As:
- Howard Johnson Plaza Hotel And Water Playground - Anaheim / Disneyland Park
- Howard Johnson Anaheim
- Howard Johnson Hotel Anaheim California
- Anaheim Howard Johnson